Andrew Johnson
Fort Lauderdale,FL
Summary
With a proven track record at Quest Diagnostics, I excel in specimen handling and laboratory safety, alongside demonstrating exceptional customer service skills. My ability to enhance customer satisfaction and maintain high sanitation standards has consistently contributed to workplace efficiency and team cohesion. My approach is always focused on achieving significant results through meticulous attention to detail and effective communication. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Specimen Processor
Quest Diagnostics
Miramar, FL
07.2024 - 12.2024
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Captured client and specimen data electronically to build and update files.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Maintained a clean work environment by adhering to infection control guidelines.
Cashier
Winn Dixie
Fort Lauderdale, FL
11.2023 - 07.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Welcomed customers, offering assistance to help find store items.
- Helped with purchases and signed customers up for rewards program.
- Followed company security procedures for handling large sums of money.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Stocked shelves with merchandise when needed.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Resolved customer complaints professionally in accordance with company policy.
Floor Staff Member
Regal Cinemas
Sunrise, FL
12.2022 - 07.2023
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Maintained an organized and clean work environment.
- Completed sales transactions accurately and efficiently.
- Participated in promotional events and sales, helping to increase customer engagement.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
Cashier
Dollar Tree
Sunrise, FL
06.2022 - 08.2022
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions, and offered product advice.
Lot Associate
Home Depot
Sunrise, FL
01.2022 - 05.2022
- Loaded cement bags, mulch, and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
- Collected trash scattered about parking lot or left in carts to provide customers with clean, comfortable shopping environment.
- Greeted customers and answered questions regarding store layout, product locations, and parking lot availability.
- Provided support to customers with special needs such as wheelchairs or carts when navigating through the store's entrance area.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
- Maintained a neat and orderly parking lot by sweeping, picking up trash, and removing debris.
- Communicated regularly with other Lot Associates via radio headsets to coordinate efficient customer service operations.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Resolved customer complaints promptly and professionally.
- Restocked refrigerators and shelves with food, beverage and other items prior to store close.
Sales Associate
Panera Bread
Sunrise, FL
10.2021 - 01.2022
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers to determine wants or needs.
- Assessed customer needs to provide assistance and information on product features.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Hand-washed items unsuitable for machine washing.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Greeted guests with friendliness and professionalism.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Organized dishwashing areas so that they were efficient for use.
Education
High School Diploma -
Plantation High
Plantation, FL06-2021
Skills
- Specimen handling
- Laboratory safety protocols
- Payment collection
- Customer focus
- Customer service
- Lot maintenance
- Cash register operation
- Patience and composure
- Customer satisfaction
- Merchandise restocking
- Cleaning and sanitizing
- Sanitation practices
- Communication
- Friendly, positive attitude
- Team building
- Merchandise display
- Promotional support
- Listening skills
Timeline
Specimen Processor
Quest Diagnostics
07.2024 - 12.2024
Cashier
Winn Dixie
11.2023 - 07.2024
Floor Staff Member
Regal Cinemas
12.2022 - 07.2023
Cashier
Dollar Tree
06.2022 - 08.2022
Lot Associate
Home Depot
01.2022 - 05.2022
Sales Associate
Panera Bread
10.2021 - 01.2022
High School Diploma -
Plantation High