Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Jones

Phoenix,AZ

Summary

Strong analytical and computer application skills. An experienced financial professional in managing risk/performing due -diligence/identifying possible AML as well as handling time sensitive and complex issues. Implements, performs and documents assigned fraudulent/AML cases. Identifies issues, exceptions, patterns, escalates to management for resolution and formally documents findings. Proven experience in leading, training new hires, and help developing new and transitional teams.

Overview

6
6
years of professional experience

Work History

Senior Fraud Investigator

Union Bank
Tempe, AZ
11.2020 - Current
  • Apply investigative techniques, interviews with customer non-customer, law enforcement, other Financial Institutions and validate information
  • Responsible for case review, preparation and research and/or analysis of case and relationship activity to assess levels of risk and fraud
  • Carryout efforts for prevention and recovery
  • Respond to inquiries and act as the business liaison for branch/department personnel bank-wide, clients, non-client and Law Enforcement
  • At times my work on gathering customer information utilizing bank systems and attaching to case management system
  • Assign cases to other Analysts
  • Take appropriate action on urgent emails received into department inbox
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Recommended approval or disapproval of organic personal loans or credit card loans.
  • Organized and finalized credit card loan applications for underwriter review.
  • Internal Fraud review


BOS Customer Service Associate – Specialist

Union Bank
Tempe, AZ
03.2019 - 11.2020
  • Support supervisor and work director in meeting production goals and adhering to policy/procedures
  • Responsible for researching and investigating complex client or branch issues to ensure a high standard of customer service
  • Completion of assigned daily tasks within service level thresholds
  • Response to complex operational related questions or inquiries escalated from staff or assigned by management
  • Assist management in the development of methods to increase efficiencies, quality, and performance
  • Provide guidance to the vendor on processing procedures, standards or special situations
  • QC our daily transactions, such as closure accounts, account transfers, General Ledger balancing

Branch Service Specialist

Union Bank
Del Mar Heights
05.2016 - 03.2019
  • Provide an outstanding client experience by quickly responding to customer requests and inquiries
  • Escalate more complex problems to the appropriate supervisor or coworker within the branch if unable to resolve directly
  • Identify and recommend appropriate bank services to best meet customers' needs that result in sales for the branch
  • Exceeding sales goals during branch campaigns
  • Perform more complex tasks such as Safe Deposit Activities, Currency Transaction Reports, Merchant Teller Services, Wire Transfers; In compliance with established policies, procedures and standards
  • Assist in training tellers to effectively identify quality referral opportunities
  • Handling back office tasks (GL Balancing, EIBC, ATM, Adjustments, Night-drop and Vault).

Education

San Diego Miramar College
San Diego, CA
2017

Business

California State University - Channel Islands
Camarillo, CA
2016

Mt. Carmel High School
San Diego, CA
2015

Skills

  • Analytical and Critical Thinking
  • Time Management
  • Fraud detection
  • Attention to detail
  • Teamwork
  • Decision Making

Timeline

Senior Fraud Investigator

Union Bank
11.2020 - Current

BOS Customer Service Associate – Specialist

Union Bank
03.2019 - 11.2020

Branch Service Specialist

Union Bank
05.2016 - 03.2019

San Diego Miramar College

Business

California State University - Channel Islands

Mt. Carmel High School

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Andrew Jones