Jennifer Lazar
Emerson,NJ
Summary
Senior Fraud Investigator with 8+ years of experience in fraud case management, transaction monitoring, and pattern analysis. Skilled in documenting findings, reviewing complex account activity, and partnering with law enforcement to support accurate investigations.
Overview
9
9
years of professional experience
Work History
Senior Fraud Investigator
PNC Bank
Emerson, NJ
03.2023 - Current
- Reviewed suspicious account activity in PNC Bank fraud case files and alerts to identify potential fraud risks.
- Examined transaction patterns to flag possible check card and online fraud.
- Checked customer records and account history for fraud indicators and risk signals, contributing to risk mitigation efforts.
- Recorded findings in PNC Bank investigation systems with clear case notes.
- Collaborated with external law enforcement agencies to support complex investigations.
- Communicated with customers and company personnel, employing active listening and interpersonal skills to resolve fraud-related inquiries.
Loss Prevention Senior
PNC Bank
Emerson, New Jersey
01.2020 - 03.2023
- Led team of loss prevention advisors to enhance operational effectiveness.
- Collaborated with team members to meet project objectives and ensure timely completion.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed to team environments to improve workplace productivity.
Loss Prevention Advisor
PNC Bank
Emerson, NJ
01.2018 - 01.2020
- Reviewed transaction records, account alerts, and surveillance footage for fraud indicators.
- Investigated suspicious activity and escalated potential losses across PNC Bank branches.
- Coordinated with branch teams and security partners on theft prevention procedures.
- Audited cash handling, exception reports, and control processes for policy violations.
- Trained branch staff on fraud awareness, security practices, and reporting steps.
- Provided training on loss prevention techniques to staff members at multiple locations.
- Maintained records of incidents, including employee violations and customer complaints.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Performed regular audits of store operations to ensure compliance with safety regulations.
Education
Some College (No Degree) - Business Management
Bergen Community College
Paramus, NJSkills
- Fraud management
- Fraud risk assessment
- Transaction monitoring
- Transaction analysis
- Pattern analysis
- Law enforcement liaison
- Evidence collection
- Case documentation
- Analytical thinking
- Collaborative work
Timeline
Senior Fraud Investigator
PNC Bank
03.2023 - Current
Loss Prevention Senior
PNC Bank
01.2020 - 03.2023
Loss Prevention Advisor
PNC Bank
01.2018 - 01.2020
Some College (No Degree) - Business Management
Bergen Community College