ANDREW JONES
Waukesha,WI
Summary
Dynamic professional seeking a full-time role that offers meaningful challenges while leveraging exceptional interpersonal skills, effective time management, and proven problem-solving expertise. Equipped with a strong foundation in analytical thinking and a commitment to continuous learning, prepared to enhance team success through clear communication and collaboration. Eager to tackle new challenges and drive positive outcomes, dedicated to advancing organizational objectives with enthusiasm and a proactive approach.
Overview
35
35
years of professional experience
Work History
Armed Security Agent
Allied Universal Security Services
Milwaukee, WI
12.2020 - Current
- Conducted regular safety assessments to maintain a secure environment for both staff and customers.
Armed Security Agent
Greatlakes Security
State Of WI
04.2019 - Current
- Monitored and secured assigned locations throughout Wisconsin, maintaining a safe environment through vigilant armed presence.
Lead Dispatcher
Froedtert Hospital
Wauwatosa, WI
04.2025 - 03.2026
- Engaged with police and flight for life ambulance teams to organize security escorts for patients, enhancing safety measures for both emergency and non-emergency transfers.
- Led a team of dispatchers, providing strategic guidance and mentorship to enhance job performance.
- Coordinated efforts to reunite lost items with their respective owners, enhancing customer satisfaction.
- Facilitated coordination with law enforcement to secure legal evidence essential for advancing investigations.
Security Sergeant
Froedtert Hospital
Wauwatosa, WI
04.2022 - 04.2025
- Maintained a safe environment for staff and visitors with strict access control procedures.
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Trained and supervised new security professionals to maximize performance and understanding of protocols.
Security Officer
Froedtert Lutheran Hospital
Wauwatosa, WI
02.2018 - 04.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
Security officer
Aurora-St Luke's Hospital
Milwaukee, WI
11.2015 - 01.2018
Route Driver
EJP Delivery Inc
Oak Creek, WI
10.2014 - 12.2014
- Coordinated logistics and transportation for package deliveries within FedEx Ground network.
Arena Control/Stage Hand
BMO Center
Milwaukee, WI
02.2012 - 05.2014
Security Officer
Platinum Security
Milwaukee, WI
12.2010 - 05.2013
Police Officer
Milwaukee Police Department
Milwaukee, WI
07.1991 - 11.2007
- Conducted detailed patrols and community outreach, focusing on law enforcement and public safety evidence collection.
- Executed proactive conflict management strategies to enhance safety and minimize the necessity for forceful interventions.
- Designed and executed comprehensive training sessions for new officers.
Education
High School Diploma -
North Division High School
Milwaukee, WI06.1985
Bachelor of Science - Criminal Justice
Mount Scenario College
West Allis, WISkills
- Commitment to ethical standards
- 16 years of law enforcement experience
- Critical thinking in investigations
- Strategic issue and dispute resolution
- Professional customer service skills
- Six years of leadership in military roles
- Emergency preparedness
- Management of resources
- Certified in first aid and CPR
- Knowledge of criminal legislation
- Risk management in high-stress situations
- Licensed for concealed carry in Wisconsin
- Licensed private security professional in Wisconsin
- Mentored new officers to operational readiness
Accomplishments
Recognized for customer service in going above and beyond
Received various awards and citations for meritorious arrests while a Police Officer
Recognized for extinguished customer service in handling various situations with a positive outcome
Highly motivated individual who puts the customer first to attain customer satisfaction and loyalty
Languages
English
Full Professional
Timeline
Lead Dispatcher
Froedtert Hospital
04.2025 - 03.2026
Security Sergeant
Froedtert Hospital
04.2022 - 04.2025
Armed Security Agent
Allied Universal Security Services
12.2020 - Current
Armed Security Agent
Greatlakes Security
04.2019 - Current
Security Officer
Froedtert Lutheran Hospital
02.2018 - 04.2022
Security officer
Aurora-St Luke's Hospital
11.2015 - 01.2018
Route Driver
EJP Delivery Inc
10.2014 - 12.2014
Arena Control/Stage Hand
BMO Center
02.2012 - 05.2014
Security Officer
Platinum Security
12.2010 - 05.2013
Police Officer
Milwaukee Police Department
07.1991 - 11.2007
Bachelor of Science - Criminal Justice
Mount Scenario College
High School Diploma -
North Division High School