Andrew Jones
Perrigo
OTSEGO,MI
18
years of professional experience
Dynamic professional with a multifaceted background and extensive experience across various industries, demonstrating a proven track record of success in diverse roles. Adaptability and excellence are consistently showcased, supported by a solid foundation in military, security, sales, maintenance, and CNC operations. Equipped with a well-rounded skill set that effectively addresses a wide range of job responsibilities, positioned as an ideal candidate for any role within the organization, ready to contribute to team success and drive results.
Work History
Mix And Granulation Specialist / Manufacturing Technician
1 Year 2 Months- Developed and implemented process improvements to enhance operational efficiency and product quality.
- Led cross-functional teams to streamline product development and reduce time-to-market for new offerings.
- Mentored junior staff, providing guidance on best practices and fostering professional growth within the team.
- Analyzed market trends to inform strategic planning and optimize product portfolio alignment with consumer needs.
- Developed and implemented performance metrics to monitor team productivity and effectiveness.
- Fostered a culture of continuous improvement through training sessions and mentorship programs.
- Collaborated with senior leadership to align departmental goals with organizational objectives.
- Collaborated with regulatory teams to ensure compliance with industry standards and maintain product integrity.
- Coordinated project timelines, ensuring adherence to deadlines while maintaining high-quality standards throughout phases.
- Conducted training sessions on process updates, promoting knowledge sharing and enhancing team capabilities across departments.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
CNC Machine Operator
4 Months- Maintained tight tolerances with design specifications.
- Manually set up machinery, lathes, and grinders.
- Moved finished work to correct staging area for disposition.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Properly loaded and unloaded materials in and out of machines.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Supported quality control and inspection processes to promote production of quality products.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Performed accurate tool changes and offsets.
- Inspected finished parts by checking for defects to meet quality standards.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
- Input instructions for machine operations based on specifics of work orders.
- Performed periodic maintenance and repairs on CNC machines.
- Operated CNC machines to produce components with tight tolerances.
- Inspected parts to meet customer specifications and quality standards.
- Ran multiple CNC machines simultaneously to increase production capacity.
- Collaborated with other departments to meet customer requirements.
- Assisted other machinists with set-up and troubleshooting of CNC machines.
- Adjusted machine settings to achieve desired results and meet customer specifications.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Preventive Maintenance Technician
5 Months- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Reported issues to property manager so effective resolutions could be put into place.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Mounted panels for motion detectors, keypads and controls.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Interpreted test information to resolve design-related problems.
Account Sales Manager
6 Months- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
CNC Machine Operator
5 Years 7 Months- Kept parts within close tolerances of design standards to maintain optimal quality.
- Achieved safety, quality and performance standards to meet production schedules.
- Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
- Set controls to regulate speed, feed and coolant flow.
- Observed company's strict safety rules during each shift to avoid job-related injuries.
- Changed out aging tools, fixtures and offsets.
- Used devices, templates and fixtures to measure dimensions of finished workpieces for conformance.
- Interfaced with machines to adjust settings or tools, driving high-quality production.
- Monitored and adjusted processes or equipment to improve quality and productivity.
- Set-up and operated lathes, mills and grinders to cut raw materials.
- Read blueprints and 3D models to determine product specifications and plan operational sequences.
- Established and performed quality assurance duties to maintain acceptable production levels.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Leveraged micrometers, verniers and gages to accurately inspect parts.
- Loaded and unloaded machines to prevent expensive equipment issues.
- Maintained production tooling by replacing and grinding worn tools.
- Fabricated various parts using multiple machines at once.
- Compared numerical displays with process sheet data to verify dimensional adjustments.
- Worked with supervisor to debug and develop production processes and learn machine set-up skills.
- Provided expert coaching and training for new team members.
- Trained and coached new team members on proper machine set-up procedures.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained tight tolerances with design specifications.
- Moved finished work to correct staging area for disposition.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Properly loaded and unloaded materials in and out of machines.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Manually set up machinery, lathes, and grinders.
- Supported quality control and inspection processes to promote production of quality products.
- Inspected parts to meet customer specifications and quality standards.
- Assisted other machinists with set-up and troubleshooting of CNC machines.
Sales Consultant
3 Months- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
1 Year- Generate and contact multiple leads a day through cold calls and prospecting
- Maintain and demonstrate customer service, while meeting and exceeding company sale quotes for the month
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Sales Manager
1 Year 10 Months- Generate and contact multiple leads a day through cold calls and prospecting
- Maintain and demonstrate customer service, while meeting and exceeding company sale quotes for the month
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Military Police Officer
8 Years- Enforced military laws and regulations.
- Completed regular patrols of assigned areas within operations areas.
- Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Diffused hostile situations with effective negotiation techniques.
- Mitigated risk with immediate emergency response security.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
- Transported dignitaries, government officials and criminals between stipulated locations.
- Traveled to foreign territories to set up and defend military camps.
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
- Assisted brigade staff judge advocate with trial preparation for pending courts martial.
Education
High School Diploma
Skills
Proficient in conflict mediation
Blueprints interpretation
Account updating
Verbal and written communication
Scheduling
Inbound and outbound calling
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Follow-up skills
Call management
Product knowledge
Appointment scheduling
Paperwork processing
Team development
Order processing
Documentation
Timeline
Mix And Granulation Specialist / Manufacturing Technician
Perrigo
06.2025 - CurrentRead More
CNC Machine Operator
TMD Machining Inc.
01.2025 - 05.2025Read More
Preventive Maintenance Technician
Eps Security
07.2024 - 12.2024Read More
Account Sales Manager
Redbull
12.2023 - 06.2024Read More
CNC Machine Operator
Parker Hannifin Corp.
03.2018 - 10.2023Read More
Sales Consultant
CaRite
12.2017 - 03.2018Read More
Sales Associate
Express Auto
12.2016 - 12.2017Read More
Sales Manager
Rent A Center Warehouse & Retail Store
02.2015 - 12.2016Read More
Military Police Officer
Army National Gaurd
06.2008 - 06.2016Read More
Baldwin High School
High School Diploma
Read More