Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Andrew Jordan

Corona,NY

Summary

To obtain a position within a company where I can use the skills that I have gained through past work experience as well as expand on them, with the possibility for advancement.

Overview

7
7
years of professional experience

Work History

Store Advisor

Spectrum
New York, NY
07.2024 - Current
  • Maintained store inventory by restocking shelves and removing expired items.
  • Placed orders for new products based on customer feedback or demand trends.
  • Assisted customers in locating products in the store.
  • Educated customers about product features, benefits, warranties.
  • Created promotional materials such as signs, banners, flyers.
  • Greeted customers upon arrival at the store and provided them with assistance as needed.
  • Performed opening and closing duties such as setting up registers, counting money.
  • Designed and developed training materials for new employees in the organization.
  • Adapted teaching methods according to the needs of individual learners or groups.

Customer Experience Team Lead

Samsung Electronics
New York, NY
02.2022 - 07.2024
  • Supported customers with product implementation and usage and answered questions quickly and thoroughly.
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Answered questions and informed customers of current sales and promotions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.

Store Manager

Spectrum
New York, NY
12.2018 - 12.2021
  • Placed special merchandise orders for customers.
  • Held each team member accountable for achieving brand and performance goals.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Built and maintained effective relationships with peers and upper management.
  • Exceeded targeted sales goals.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Addressed customer inquiries and resolved complaints.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Assumed positions of associate and assistant manager before promotion to store manager.

Summer Camp Counselor

Parks and Recreation Department
New York, NY
06.2018 - 08.2021
  • Ensured that all rules were followed at the camp grounds.
  • Maintained accurate records of attendance, behavior, and medical information for each camper.
  • Assisted with the planning and execution of daily activities for campers.
  • Organized games and sports activities to keep campers entertained.
  • Conducted safety checks on all equipment used by campers.
  • Facilitated therapeutic activities such as art therapy, music therapy, and recreational activities.
  • Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
  • Assessed patient needs and recommended appropriate courses of treatment.

Education

Education

LaGuardia Community College of The City University of New York
Queens, NY
2020

Skills

  • Communication and organizational skills
  • Administrative support
  • Dependable and self-motivated
  • Leadership and teamwork
  • Crisis intervention and conflict resolution
  • Data collection and analysis
  • Customer satisfaction and service
  • Merchandising and sales strategies
  • Adaptable teaching methods
  • Collaborative problem-solving

Affiliations

Top Gun Award Winner (2016 - 2018) Best buy

Camp Counselor of the year (2018,2020.)

Timeline

Store Advisor

Spectrum
07.2024 - Current

Customer Experience Team Lead

Samsung Electronics
02.2022 - 07.2024

Store Manager

Spectrum
12.2018 - 12.2021

Summer Camp Counselor

Parks and Recreation Department
06.2018 - 08.2021

Education

LaGuardia Community College of The City University of New York

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