KAYLY DETOUCHE
New York,NY
Summary
Store Supervisor with over 4 years of experience leading teams, coordinating operations, and enhancing customer satisfaction in both retail and salon management sectors. Skilled in administrative support, visual merchandising, scheduling, and fostering a culture of growth and inclusivity. Adept at collaborating with management to implement strategies that drive sales, streamline workflow, and maintain high standards of service and operational excellence.
Overview
5
5
years of professional experience
Work History
STORE ADVISOR
CVS Health
New York
08.2024 - 11.2024
- Provided excellent customer service and resolved issues.
- Assisted with cashier duties and store operations.
- Restocked shelves and managed inventory.
- Supported all departments, including pharmacy and beauty.
- Advocated for CVS services and programs aimed at better health.
TEAM MANAGER
H&M
New York
11.2022 - 05.2024
- Led and inspired the team to meet sales goals and deliver exceptional customer service.
- Ensured smooth daily operations, including inventory management and store presentation.
- Provided training and support to team members, encouraging growth and development.
- Handled customer inquiries and resolved issues to maintain a positive shopping experience.
- Collaborated with store management to implement strategies that enhanced store performance and team efficiency.
ADMINISTRATIVE ASSISTANT / RECEPTIONIST
Phenix Salon Suites
New York
10.2019 - 11.2022
- Greeted clients, scheduled appointments, and managed salon calendar.
- Handled phone calls, emails, and front desk inquiries professionally.
- Assisted in onboarding new salon professionals, maintaining records and contracts.
- Processed client payments, invoices, and deposits while ensuring accurate bookkeeping.
- Coordinated deliveries, supply inventory, and vendor communication.
- Managed social media accounts and digital communications to promote salon services.
- Prepared and organized reports, presentations, and documents for management.
- Ensured the cleanliness, organization, and welcoming atmosphere of the salon.
Education
Bachelor's degree - Clinical Psychology
Hunter College
New York08.2025
High School Diploma -
Clara Barton High School For Health Professions
New York06.2022
Skills
- Microsoft Office (Skillful)
- Outlook (Beginner)
- Excel (Skillful)
- Word (Skillful)
- Cash Handling (Experienced)
- Sales (Expert)
- Customer Service (Expert)
- Team Leadership (Experienced)
- Inventory Management (Experienced)
- Visual Merchandising (Skillful)
- Communication (Expert)
- Organization (Experienced)
- Data entry
- Computer skills
- Time management
- File organization
- Microsoft Excel
- Filing
- Scheduling
- Documentation and recordkeeping
- Excel spreadsheets
- Appointment scheduling
- Filing and data archiving
LANGUAGES
English (Native)
Spanish (Native)
Timeline
STORE ADVISOR
CVS Health
08.2024 - 11.2024
TEAM MANAGER
H&M
11.2022 - 05.2024
ADMINISTRATIVE ASSISTANT / RECEPTIONIST
Phenix Salon Suites
10.2019 - 11.2022
Bachelor's degree - Clinical Psychology
Hunter College
High School Diploma -
Clara Barton High School For Health Professions