Andrew Kaehler
Cypress,TX
Summary
Experienced Information Technology professional with a proven track record in the industry. Possesses exceptional interpersonal and leadership skills, excels in collaborating with diverse teams to achieve common goals. Strong verbal communication abilities enable effective conveyance of complex ideas and handling of high-pressure situations. Motivated by personal drive, consistently strives for excellence in all tasks undertaken. Excellent problem-solving, time-management, and organizational skills, adept at efficiently resolving challenges and meeting deadlines. Known for meticulous attention to detail, highly service- and process-oriented, ensuring optimal outcomes in every endeavor.
Overview
12
12
years of professional experience
Work History
Operations Technician
GHC 911 Emergency Network
08.2017 - Current
- · Lead efforts to ensure 911 operations remain fully functional, supporting emergency communications in a 24x7x365 Network Operations Center.
- · Provide critical support to GHC 911's systems, networks, and infrastructure.
- · Train and onboard new technicians to maintain operational efficiency.
- · Develop and maintain technical documentation for department processes and responsibilities.
- · Coordinate dispatch operations within GHC 911 jurisdiction to ensure uninterrupted network service.
- · Manage incidents and service requests, ensuring timely task assignments and resolution.
- · Install, maintain, and troubleshoot PSAP CPE systems and peripherals.
- · Oversee installation and administration of network monitoring systems.
- · Respond to emergency situations, particularly weather-related events, to ensure continuous operations.
- · Develop and modify company scheduling software for improved workflow management.
Project Manager
Debco Tech
07.2016 - 06.2017
- · Managed workflow and assigned tasks, tickets, and projects to technicians, ensuring timely resolution and client satisfaction.
- · Provided technical support across systems, networks, cloud administration, and business applications.
- · Implemented and customized SolarWinds Remote Monitoring for client organizations, offering training and troubleshooting for all users.
- · Successfully migrated workstations and servers from LogMeIn Central to SolarWinds RMM.
- · Built cloud-based virtual environments using PAX8, including server installation, configuration, and deployment of Sophos UTM with VPN for multiple client locations.
- · Managed Office 365 administration for client organizations.
NOC Systems Administrator
Truewater
07.2014 - 07.2016
- · Administered servers and network architecture, ensuring optimal performance, security, and troubleshooting.
- · Provided comprehensive system maintenance, Internet connectivity monitoring, and load balancing.
- · Implemented and audited client backup solutions for efficiency and effectiveness.
- · Conducted hardware and software provisioning, installation, and troubleshooting.
- · Managed cloud email migrations using PAX8, Office 365, and Jetstream platforms.
- · Maintained Duo Security for client access to cloud servers and performed Exchange/Active Directory administration.
Systems Administrator
Carriage Services, Inc
06.2012 - 07.2014
- · Delivered technical and administrative support for server stability, critical application processes, and computer/network issues for corporate and field users.
- · Administered HP iLO and monitored server load balancing.
- · Provided Exchange (DAG) and Active Directory administration.
- · Managed network patching and documented procedures to meet network requirements.
- · Maintained Hyper-V environments for production and testing.
- · Managed technology projects for network resources, including CA Arcserve administration of D2D and tape libraries.
Education
BBA - Computer Information Systems
Texas State University
San Marcos, TXSkills
Technical Skills:
- Server Administration
- Backup Solutions
- Incident and Service Request Management
- PSAP CPE Systems
- System Provisioning and Maintenance Virtual Environments
- Network Monitoring Systems
- Disaster Recovery
Soft Skills:
- Problem Solving
- Time Management
- Interpersonal Skills
- Adaptability
- Technical Documentation
Timeline
Operations Technician
GHC 911 Emergency Network
08.2017 - Current
Project Manager
Debco Tech
07.2016 - 06.2017
NOC Systems Administrator
Truewater
07.2014 - 07.2016
Systems Administrator
Carriage Services, Inc
06.2012 - 07.2014
BBA - Computer Information Systems
Texas State University
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