Andrew Kanser
Hazel Green,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Chris Sexton State Farm
Fayetteville, TN
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns regarding bills and payments.
- Assisted with auto and homeowners claims helping process to be smooth, addressed concerns or problems with the claims process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responsible for answering 4 incoming phone lines promptly and helping policyholders or routing them to the person who could help.
- Responsible for Beginning of day report and reaching out to late pays and/or past due accounts.
- Responsible for ordering office supplies and keeping copiers, fax machines, and scanners in good working order.
Sales Consultant and Tech Advisor
TCC Verizon
Hazel Green, AL
01.2023 - 01.2024
- Managed customer accounts to secure customer satisfaction and repeat business.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maintained organized, presentable merchandise to drive continuous sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Fast Food Cashier
Biscuit Express
Huntsville, AL
01.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Replaced CO2 tanks and soda syrups when depleted.
- Worked with floor team and managers to meet wide range of customer needs.
- Made change and issued receipts or tickets to customers for each transaction.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
Education
High School Diploma -
Madison County Virtual Academy
Huntsville, AL05.2022
Skills
- Goal-Driven
- Merchandise Rentals
- Sales closing
- Performance Improvement
Timeline
Customer Service Representative
Chris Sexton State Farm
01.2024 - Current
Sales Consultant and Tech Advisor
TCC Verizon
01.2023 - 01.2024
Fast Food Cashier
Biscuit Express
01.2022 - 01.2023
High School Diploma -
Madison County Virtual Academy