Andrew Kaye

• Provided expert advice on parts selection to enhance customer satisfaction and retention.
• Managed inventory levels, ensuring timely availability of automotive parts for service operations.
• Streamlined parts ordering processes to improve efficiency and reduce downtime in service departments.
• Trained new staff on inventory management systems and customer service protocols for optimal performance.
• Collaborated with technicians to identify specific part needs, enhancing repair accuracy and turnaround time.
• Developed relationships with suppliers to negotiate favorable terms and ensure quality parts sourcing.
• Implemented a tracking system for high-demand parts, reducing delays in order fulfillment by 20%.
• Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
• Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
• Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
• Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
• Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
• Assisted customers in finding appropriate parts promptly.
• Organized parts storage and stocked inventory according to established guidelines.
• Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.

Assisting technicians with looking up parts and still looking after customers while the front counter person was away.

• Actively pursued personal learning and development opportunities
• Responded to customer concerns with friendly and knowledgeable service
• Completed all daily tasks and special assignments with an efficient and quality-driven approach
• Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction
• Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
• Placed special merchandise orders for customers
• Worked as team member to provide highest level of service to customers
• Communicated merchandise needs and issues to appropriate supervisors in timely fashion

• Greeted customers in a timely fashion while quickly determining their needs
• Recommended merchandise to customers based on their needs and preferences
• Wrote sales slips and sales contracts
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Responded to customer questions and requests in a prompt and efficient manner
• Contacted other store locations to determine merchandise availability
• Engaged with customers in a sincere and friendly manner
• Built relationships with customers to increase likelihood of repeat business
• Looked up correct
• Sourced new vendors for better pricing
  

• Manage the front counter, including answering the phone and opening and closing the parts department
• Oversee inventory and inventory supply purchases
• Negotiate pricing with vendors regarding wholesale pricing
• Answer and manage incoming and outgoing calls while recording accurate messages
• Assist with event planning, including associated travel and logistical arrangements
• Greet customers entering the store to ascertain what each customer wants or needs
• Describe product to customers and accurately explain details and care of merchandise
• Politely and professionally assist customers in person and via telephone
• Communicate with vendors regarding back order availability, future inventory and special orders
• Recommend, select and help locate and obtain out-of-stock product based on customer requests
• Conduct weekly walk-throughs with the manager to discuss and plan interior visual displays, including store window presentation
• Handle daily heavy flow of paperwork in cooperation with the accounting departments on invoicing and shipping problems
• Routinely answer customer questions regarding merchandise and pricing in person and by telephone, social media, and website
• Maintain the social media sites for my department, including special events, sales, and offering tips for customers to improve their vehicles

• Repaired, replaced and adjusted brakes and brake pads
• Tested vehicles and their components and systems
• Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices
• Adjusted repaired systems to meet manufacturers' performance specifications
• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups
• Communicated effectively with customers on future problems and repairs that might need to be addressed
• Reviewed work orders and discussed them with supervisors
• Completed routine maintenance to prevent future breakdowns
• Inflated tires on a test machine and adjusted controls to simulate road conditions
• Verified vehicle serviceability by conducting test drives and adjusting controls and systems
• Disassembled engines and repaired or replaced defective parts
• Replaced drive and hydraulic systems

• Communicated operational issues and changes to supervisor on regular basis.
• Provided outstanding customer service.
• Inspected machine parts for conformance to product specifications.

• Set up and broke down movies on reels

• Set up and maintained the movie projector and sound system.

• Managed concession stock.

Stocked shelves.

Rang out customers

Packaged for the meat room

Received store inventory.