Jesus Amador
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at TruckMax. Expert in automotive industry knowledge and inventory management, coupled with exceptional problem-solving abilities and customer relationship development. Achieved significant improvements in parts cataloging efficiency and service quality, showcasing adaptability and a results-driven approach.
Overview
19
19
years of professional experience
Work History
Parts Advisor
TruckMax
Doral, FL
01.2021 - 08.2024
Customer Support for Parts and Service related concerns with commercial equipment such as jeredan, landoll, Palfinger, Dhollandia, CM Bodies, Reading, Tommy Gate, Stellar, and more.
Additional duties where inventory management, parts order, receiving, service advisor, warranty and technical support.
Owner / Operator
JA Enterprises DBA Phoenix Towing
Naples, FL
01.2016 - 12.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing prompt and rapid towing and recovery services in the collier and Lee county areas
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Office Manager
Xtreme Recovery and Tranaport
Bonita Springs, FL
09.2008 - 12.2016
Overseer of daily operations
Dispatching of on shift drivers
Lien processing and Motor club / payment processing
On call Dispatching
After hours involuntary/ Repossession towing
Sales Associate Specialist
Marine Dynamics
Fort Myers, FL
01.2006 - 09.2008
- Worked closely with shift managment to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Sales associate to several leading brand products.
Education
Computer Operations Specialst - Office Management
Lorenzo Walker Institute of Technology
Naples, FL07.1998
Skills
- Automotive Industry Knowledge
- Parts Cataloging
- Warehouse Operations
- Shipping procedures
- Ordering parts
- Customer Service
- Problem-solving skills
- Vehicle operations knowledge
- Team Collaboration
- Verbal and written communication
- Clean Driving Record
- Email Communication
- Forklift Operation
- Operations Management
- Invoice Processing
- Inventory Management
- Sales Training
- Supply orders
- Inventory Auditing
- Product Demonstration
- Vendor Relations
- Purchasing oversight
- Returns processing
- Proficient in Software
- Product Merchandising
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer relationship development
- Product Knowledge
- Computer Literacy
- Maintenance knowledge
- Market awareness
- Professionalism
- Supplier Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Parts Advisor
TruckMax
01.2021 - 08.2024
Owner / Operator
JA Enterprises DBA Phoenix Towing
01.2016 - 12.2019
Office Manager
Xtreme Recovery and Tranaport
09.2008 - 12.2016
Sales Associate Specialist
Marine Dynamics
01.2006 - 09.2008
Computer Operations Specialst - Office Management
Lorenzo Walker Institute of Technology