Andrew Keeley
McHenry,IL
Overview
3
3
years of professional experience
Work History
Fraud Specialist II
JPMorgan Chase
08.2022 - Current
- Oversaw daily fraud monitoring activities, ensuring continuous protection for customers.
- Assisted in the development of innovative solutions for combating identity theft and account takeover attempts.
- Monitored industry trends regarding financial crime threats and adapted mitigation strategies accordingly.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
Consumer Banker
Old National Bank
01.2022 - 08.2022
- Enhanced customer satisfaction by providing personalized financial solutions and expert advice.
- Assisted clients in reaching their financial goals with tailored investment strategies and portfolio management.
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Navigated complex transactions with attention to detail, ensuring accuracy and compliance with regulations.
Education
Bachelor of Arts - Philosophy
Northern Illinois University
Dekalb, ILMBA - Business Administration
Southern New Hampshire University
Hooksett, NH10.2024
Skills
- Regulatory knowledge(bank and data privacy)
- Investigation techniques
- Fraud prevention
- Effective Communication
- Procedure review
- Excellent Communication
Timeline
Fraud Specialist II
JPMorgan Chase
08.2022 - Current
Consumer Banker
Old National Bank
01.2022 - 08.2022
Bachelor of Arts - Philosophy
Northern Illinois University
MBA - Business Administration
Southern New Hampshire University