Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Kerr

Palm Bay

Summary

Experienced professional with a proven track record of leveraging knowledge and expertise to effectively lead teams towards success. Adept at implementing strategic initiatives and fostering collaboration among team members to achieve organizational goals. Skilled in problem-solving and decision-making, with a strong focus on driving results and exceeding expectations. Seeking opportunities to utilize leadership abilities in a dynamic and challenging work environment.

Overview

24
24
years of professional experience

Work History

Operations Service Manager

Burlington
01.2025 - Current
  • Streamlined operational processes to enhance service delivery and improve customer satisfaction.
  • Implemented training programs for staff to ensure compliance with safety standards and operational efficiency.
  • Assisted in hiring decisions by conducting interviews and assessing candidate qualifications against job requirements.
  • Hired, trained and supervised team members to maintain high productivity and performance metrics.
  • Managed overall execution of operations and receiving SOPS

Receiving Supervisor

Burlington
07.2024 - 01.2025
  • Oversaw receiving operations, ensuring accurate inventory management and timely processing of incoming shipments.
  • Implemented process improvements, enhancing efficiency in receiving workflows and reducing errors.
  • Trained and mentored staff on safety protocols and best practices in warehouse operations.
  • Managed scheduling of receiving activities, optimizing labor allocation to meet operational demands.
  • Ensured all back of house standards and execution strategies are met consistently.

Customer Service Supervisor

Burlington
01.2024 - 06.2024
  • Supervised daily operations for customer service team, ensuring high-quality support and adherence to company standards.
  • Trained and mentored staff on effective communication techniques and conflict resolution strategies.
  • Implemented process improvements that enhanced response times and customer satisfaction ratings.
  • Analyzed customer feedback to identify trends, driving initiatives that addressed recurring issues.

Receiving Associate

Burlington
10.2023 - 01.2024

Specialty Sales Team Lead

Target
05.2010 - 01.2023
  • Modeled, trained and coached expectations to deliver on a guest service model culture, prioritizing the guest service experience.
  • Lead a team of consultants who are knowledgeable and passionate about Apparel & Accessories, Home, Seasonal, Beauty, Electronics, and Baby.
  • Established clear goals and expectations and held team members accountable.
  • Planned and executed daily/weekly workload to deliver on store goals and guest engagement; including merchandising, pricing, transitions, sales planners, events and promotions.
  • Demonstrated a culture of ethical conduct, safety, and compliance, as well as a commitment to diversity, equality, and inclusion, through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • Built strong relationships with customers through positive attitude and attentive response. Mentored team on direct link between revenue growth and guest loyalty.

Customer Service and Sales Manager

Food Lion
01.2001 - 12.2008

Education

High School -

Rockledge High School
Rockledge, FL
01.1998

Skills

  • Skilled in managing customer service teams
  • Prioritization and teamwork expertise
  • Sales-driven interpersonal skills
  • Visual merchandising expertise
  • Experience in cultural sensitivity and mediation
  • Dependable and transparent
  • Effective time management
  • Reliable and responsible
  • Clear and concise communicator

Timeline

Operations Service Manager

Burlington
01.2025 - Current

Receiving Supervisor

Burlington
07.2024 - 01.2025

Customer Service Supervisor

Burlington
01.2024 - 06.2024

Receiving Associate

Burlington
10.2023 - 01.2024

Specialty Sales Team Lead

Target
05.2010 - 01.2023

Customer Service and Sales Manager

Food Lion
01.2001 - 12.2008

High School -

Rockledge High School

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