Andrew Kim

Bellevue,Washington

Summary

Detail-oriented analyst with 5+ years of experience supporting high-volume operational workflows, client service, and technical troubleshooting. Proven ability to manage complex data, ensure accuracy in regulated environments, and coordinate across stakeholders. Strong interest in asset management and investment operations, with advanced Excel skills and a process improvement mindset.

Overview

years of professional experience

Work History

Clinical Services Specialist

Adaptive Biotechnologies

Seattle WA (Remote)

04.2025 - 01.2026

Coordinated end-to-end workflow of complex cancer testing orders, ensuring timely processing, data integrity, and successful execution across client database
Acted as liaison between laboratories, physicians, and internal teams to resolve documentation and processing issues
Applied standardized coding frameworks (ICD) to ensure consistent data classification and reporting accuracy
Analyzed case data to identify delays and improve turnaround times across operational workflows

Customer Support Associate

SpaceX (Starlink)

Redmond WA

03.2024 - 09.2024

Independently managed cases to completion, from a global client base, by investigating technical and account-related issues in a fast-paced, startup environment
Developed intermediate knowledge of networking infrastructure and ISP workflows, strengthening analytical troubleshooting skills
Achieved 100% customer satisfaction metrics within two months and received multiple "Employee of the week" honors by improving response quality, accuracy and speed

Consumer Office Associate

Nintendo

Redmond WA (Remote)

03.2022 - 03.2024

Oversaw about 1,000 cases per month involving account operations, order processing, and digital content support
Exceeded departmental success standards and maintained 95%+ resolution accuracy while multitasking high-volume responsibilities
Identified inefficiencies in internal processes and contributed to datasets that helped increased team productivity by around 30% year-over-year

Education

Bachelor of Science - General Biology

University of Washington

Seattle, WA

06.2024

Skills

MS Office Suite Proficiency (Excel: PivotTables, VLOOKUP)
Basic Investment and Finance Knowledge (equities, SMAs, portfolios)
Technical Troubleshooting & Systems Support
High-Volume Case & Account Management

Process Improvement & Quality Assurance
CRM Tools (Salesforce)
Data Analysis & Reporting

Timeline