Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew King

Knoxville,TN

Summary

My name is Andrew King I am currently a Auto Body Technician with moderate estimating experience. I am looking to become a full time estimator in the field or virtually. I understand the complexity of car collisions and the damage that you can't see that exists. I can write a great estimate due to my knowledge with CCC and my hands on experience with the cars. I also know how to talk to people and the right things to say due to my time as a manager at Papa Johns. I can defuse situations with customers, Insurance or shops. Lastly I am an eager learner and hard worker with great critical thinking, attention to detail and computer skills.

Overview

4
4
years of professional experience

Work History

Auto Body Technician/Junior Estimator

Collision King
03.2023 - Current
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Inspected vehicles to identify and document repair needs.
  • Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
  • Understand the work around with Estimating tools such as CCC.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Achieved high customer satisfaction scores, consistently delivering quality workmanship.

Assistant Store Manager

Papa Johns
12.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

Associate of Applied Science - Collision Repair

University of Tennessee
Knoxville, TN
03-2023

Skills

  • Excellent work ethic
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Repair planning
  • Cost analysis
  • Structural analysis
  • Insurance negotiation
  • Body repair techniques
  • Supplemental estimating
  • Labor rate calculation
  • Detail orientation
  • Parts identification
  • Auto body repair
  • Vehicle reassembly
  • Quality-focused
  • Hand tool proficiency

Languages

English
Professional Working

Timeline

Auto Body Technician/Junior Estimator

Collision King
03.2023 - Current

Assistant Store Manager

Papa Johns
12.2021 - Current

Associate of Applied Science - Collision Repair

University of Tennessee

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