Open To Work
Andrew Konschak
Millville
Summary
Dedicated Training Manager with extensive experience in optimizing training processes and operations management. Proven success in developing comprehensive onboarding programs, ensuring compliance with certifications, and fostering a collaborative team environment that enhances operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Manager
Triple Canopy
Philadelphia
11.2024 - Current
- Train, certify, and re-certify staff on required APCO Certifications.
- Oversaw training for newly hired employees, ensuring compliance with certifications and corporate and contract requirements.
- Updated and expanded new hire training process and materials to enhance onboarding experience.
- Created training materials for policy changes and new software applications to facilitate staff adaptation.
- Developed and coordinated the deployment of Certified Training Officers to ensure staff readiness for operational changes.
- Maintain training records for all staff.
- Research and write Standard Operating Procedures.
- Collaborated with team at Constellis to support training initiatives.
Operations Manager
Triple Canopy
Philadelphia
08.2016 - 10.2024
- Optimized scheduling for Telecommunicators and Dispatch Supervisors to ensure adequate coverage and operational efficiency
- Developed and updated clear, user-friendly standard operating procedures to enhance operational consistency and compliance
- Supervise and evaluate up to 8 Supervisors and 35 Telecommunicators
- Guide Telecommunicators and Dispatch Supervisors on correct/consistent interpretation of alarm account emergency notification lists, proper escalation of serious incidents, and best practices for notification and documentation protocols
- Provide Telecommunicators with timely, constructive feedback with a focus on increasing efficiency and consistency
- Resolve workplace conflicts fairly and efficiently through open communication and the setting of clear expectations
- Use digital tools to maintain dispatch personnel schedules.
- Supported Constellis operations through effective communication and collaboration across various support functions.
Dispatch Supervisor
Gonzales Consulting Services Inc.
Philadelphia
08.2010 - 07.2016
- Supervise up to 12 Telecommunicators per shift.
- Assisted management in maintaining dispatch personnel schedules to ensure adequate coverage.
- Cultivated a teamwork culture among staff through regular team-building activities
Telecommunicator
Gonzales Consulting Services Inc.
Philadelphia
09.2005 - 08.2010
- Advanced to lead night shift operator.
- Acquired in-depth expertise in radio dispatching and alarm monitoring protocols.
- Trained new and existing Telecommunicators on alarm account emergency notification protocols, incident escalation procedures, and documentation best practices.
Education
Associate's Degree - Computer Science
Rowan College of South Jersey - Cumberland
Vineland, NJ05-2022
diploma -
Millville Senior High School
Millville, NJ06-2000
Skills
- In-person customer service skills
- Written customer service skills
- Verbal customer service skills
- Policy and procedure expertise
- Team supervision
- Quality assurance methods
- Quality control techniques
- Team leadership
Certification
APCO Certified Trainer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$90000/yr - $200000/yrTimeline
Training Manager
Triple Canopy
11.2024 - Current
Operations Manager
Triple Canopy
08.2016 - 10.2024
Dispatch Supervisor
Gonzales Consulting Services Inc.
08.2010 - 07.2016
Telecommunicator
Gonzales Consulting Services Inc.
09.2005 - 08.2010
Associate's Degree - Computer Science
Rowan College of South Jersey - Cumberland
diploma -
Millville Senior High School