Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Kurta

Brooklyn,OH

Summary

Dynamic Field Service Technician with a proven track record at ALL Crane, excelling in strategic issue analysis and technical troubleshooting. Recognized for enhancing customer satisfaction through prompt support and effective communication. Skilled in interpreting wiring diagrams and metal fabrication, consistently streamlining service processes to improve operational efficiency.

Knowledgeable with a solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.

Overview

18
18
years of professional experience

Work History

Field Service Technician

ALL Crane
10.2007 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Certified Technician

BMW
01.2011 - 10.2013
  • Maintained open lines of communication between various departments within the organization during projects.
  • Improved customer satisfaction by providing informative and prompt support services.
  • Increased productivity with proper inventory management and efficient supply chain coordination.
  • Worked closely with engineering teams to design custom solutions tailored specifically towards client needs.
  • Engaged with customers daily regarding purchases, troubleshooting issues and warranties.
  • Performed comprehensive system analysis, identifying underlying issues before they escalated into major problems.

Education

Master Tech - Automotive, Diesel, Heavy Equipment

Ohio Technical College
Cleveland, OH
05-2006

Skills

  • Strategic issue analysis
  • Technical troubleshooting & repair
  • On-site repairs
  • Equipment upkeep
  • Technical problem-solving
  • Interpreting wiring diagrams
  • Metal fabrication expertise
  • Service quality

Timeline

Certified Technician

BMW
01.2011 - 10.2013

Field Service Technician

ALL Crane
10.2007 - Current

Master Tech - Automotive, Diesel, Heavy Equipment

Ohio Technical College

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