Summary
Overview
Work History
Education
Skills
Profiles - Linkedin
Timeline
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Andrew Lambert

Edmond,OK

Summary

I’ve led from both the front lines of a Fortune 300 organization and the strategic core of a fast-paced startup. I’ve built high performing teams, designed scalable processes, and helped organizations grow through change. I believe the best outcomes come from collaboration, listening, and elevating great ideas, wherever they come from. Data isn’t just a metric, but rather a tool for understanding, improving, and evolving. I’m not just a professional with experience, I’m a professional shaped by it.

Overview

15
15
years of professional experience

Work History

Director of Customer Success

Worxbee
Edmond, OK
04.2023 - 03.2025
  • Launched a customer-centric success framework that transformed client relationships, resulting in measurable revenue expansion and strengthened market position driving over 30% revenue growth in 2024.
  • Restructured onboarding and customer success protocols by implementing data-driven strategies, achieving significant improvements in customer retention metrics and lifetime value, increasing retention rates from 48% to 83% in the first year.
  • Established key performance indicators (KPIs) and metrics, fostering accountability within the customer success team and ensuring alignment with retention and growth goals.
  • Orchestrated data-driven decision-making processes through advanced Salesforce analytics, enabling proactive, identification of expansion opportunities and risk mitigation.
  • Modernized talent acquisition approach to attract and secure top-tier talent focused on delivering exceptional customer experiences.

Associate Vice President, Customer Strategy

NRC Health
Lincoln, NE
07.2020 - 06.2022
  • Spearheaded the strategic vision for NRC Health, driving new revenue streams through customer acquisition, expansion projects, and enhanced service delivery to top 400 largest healthcare systems, including HCA, Sutter Health, and Kaiser Permanente. Increased ARR 12% in year one.
  • Directed $20M + portfolio optimization while leading team of 15, achieving 170% improvement in Net Promoter Score through systematic performance analysis and strategic refinements.
  • Cultivated high-performing team dynamics through targeted mentorship programs, enhancing executive relationship management capabilities and driving portfolio expansion outcomes.
  • Orchestrated transformation of five distinct product lines into unified Voice of Consumer platform, strengthening market position, increasing contract values, renewals and deepening client relationships with healthcare systems.
  • Established executive-level partnerships with national healthcare clients, serving as primary escalation point and strategic advisor for accounts generating six and seven-figure ARR.

Director, Customer Success

NRC Health
Lincoln, NE
12.2016 - 07.2020
  • Executed strategic portfolio transformation, achieving 55% revenue growth ($9M to $14M) through implementing targeted upselling and cross-selling initiatives.
  • Enhanced customer retention metrics for discharge call solution from 81% to 93% through data-driven engagement strategies and proactive relationship management in the first year.
  • Collaborated with product development on road map and roll out of new features and functions of discharge call solution and helped craft refreshed go to market strategy in tandem with business development.

National Account Manager

NRC Health
Lincoln, NE
06.2012 - 12.2016
  • Orchestrated strategic account planning initiatives, expanding service adoption across enterprise healthcare clients and securing a 93% revenue retention rate for $4M portfolio.
  • Led cross-functional teams that facilitated executive-level partnerships with healthcare system leadership, driving consensus on strategic initiatives and strengthening long-term client relationships.
  • Managed complex projects spanning patient experience, employee engagement, and compliance, creating comprehensive solutions for healthcare systems.

Special Project Account Manager

J.B. Hunt Transport Inc.
Lowell, AR
04.2011 - 04.2012
  • Managed fleet operations for Staples, overseeing $200K/month in billing and collaborating with distribution centers to ensure service efficiency, capacity management, and compliance.
  • Implemented risk management protocols that enhanced compliance and minimized accidents, improving safety and operational efficiency.

Fleet Manager

J.B. Hunt Transport Inc.
Lowell, AR
05.2010 - 04.2011
  • Led daily dispatch operations for 40-truck fleet, maintaining 98% on-time delivery performance while serving major accounts including FedEx and Del Monte Foods.

Education

BSBA - Transportation and Logistics

University of Arkansas
Fayetteville, AR
05.2010

Skills

  • Churn Reduction and Retention Strategy
  • Communication
  • Cross Functional Collaboration and Leadership
  • Strategic Planning
  • Customer Advocacy
  • Problem-solving
  • Change Management
  • Team Building

Profiles - Linkedin

linkedin.com/in/andy-lambert-5523a231

Timeline

Director of Customer Success

Worxbee
04.2023 - 03.2025

Associate Vice President, Customer Strategy

NRC Health
07.2020 - 06.2022

Director, Customer Success

NRC Health
12.2016 - 07.2020

National Account Manager

NRC Health
06.2012 - 12.2016

Special Project Account Manager

J.B. Hunt Transport Inc.
04.2011 - 04.2012

Fleet Manager

J.B. Hunt Transport Inc.
05.2010 - 04.2011

BSBA - Transportation and Logistics

University of Arkansas

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