Andrew Lankford
Hoover,AL
Summary
Highly skilled and enthusiastic professional with more than 4 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
4
4
years of professional experience
Work History
Regional Operations Manager
AllerVie Health
03.2024 - Current
- In charge of four different clinics in the birmingham area.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Tracked and monitored KPI in order to maintain and improve clinic revenue.
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
Practice Manager
BIRMINGHAM ANXIETY & TRAUMA THERAPY
11.2021 - 03.2024
- Ensure that all aspects of health care facility runs smoothly and oversee multiple aspects of medical practice administration: staffing, budgeting, inventories, patient scheduling, customer service, business development, reporting and compliance with guidelines
- Contributed to helping double company growth by utilizing marketing skills, community networking, gaining referrals and streamlining billing.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Supervised staff composed of 3 admin and 19 Therapist.
- Developed and implemented strategies to improve patient access, satisfaction and care quality
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Intern
MainstreetFamilyCare
01.2021 - 05.2021
- In charge of four different clinics in the birmingham area.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Tracked and monitored KPI in order to maintain and improve clinic revenue.
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
Education
Master's degree - Business Administration
University of Alabama At Birmingham
Birmingham, AL12.2023
Bachelor of Science - undefined
University of Alabama
Birmingham, AL2021
High School Diploma -
Hoover High School
Hoover2015
Skills
- Conflict Management
- Microsoft Powerpoint
- Leadership
- Organizational Skills
- Medical billing
- Policy and Procedure Development
- Electronic Health Records
- Budget Oversight
- Managing Practice Operations
- Business Development
- Supervising Experience
- Medical Office Experience
- EMR systems
- Account management
Timeline
Regional Operations Manager
AllerVie Health
03.2024 - Current
Practice Manager
BIRMINGHAM ANXIETY & TRAUMA THERAPY
11.2021 - 03.2024
Intern
MainstreetFamilyCare
01.2021 - 05.2021
Bachelor of Science - undefined
University of Alabama
Master's degree - Business Administration
University of Alabama At Birmingham
High School Diploma -
Hoover High School
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