Chelsy Hammond
Hoover,AL
Summary
Dynamic professional with a proven track record at Proficient Auto Logistics, excelling in operational efficiency and customer relations. Leveraging strong verbal communication and problem resolution skills, I implemented process improvements that significantly reduced turnaround times, enhancing overall workflow and safety compliance while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Yard Supervisor
Proficient Auto Logistics
12.2018 - Current
- Oversaw daily yard operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated with drivers on vehicle inspections/damage coverage and maintenance schedules to optimize fleet performance and reliability.
- Communicated with drivers on best practices while on the yard and safety compliance.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Liaison between customer and company for daily operations concerning shipping volume, inventory aging, inventory reconciliation and other client concerns.
- Load modifications to accommodate needed changes due to damages or missing units.
- Increased customer satisfaction through proactive communication regarding scheduling, deliveries, and potential issues.
- Addressed any conflicts or disputes between drivers and yard personnel promptly, maintaining harmony within the workplace while ensuring swift resolution of issues.
- Coordinated with contractors and customer to resolve issues with daily operational flow.
Office Manager
OESCO
08.2015 - 11.2017
- Managed office operations, ensuring efficient workflow and resource allocation.
- Coordinated administrative support, enhancing communication among departments and owner.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Oversaw vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Implemented process improvements, reducing operational delays and increasing productivity.
- Supervised team performance, providing mentorship and fostering professional development.
- Conducted training sessions for new staff, promoting adherence to company policies and procedures.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Associate of Science - Drafting Technologies
Shelton State Community College
Tuscaloosa, AL05-2016
Skills
- Effective problem resolution
- Time management
- Detail-oriented approach
- Reliability
- Safety compliance
- Strong verbal communication
- Organizational skills
- Collaborative teamwork
- Strong interpersonal skills
- Customer relations
- Operational efficiency
Timeline
Yard Supervisor
Proficient Auto Logistics
12.2018 - Current
Office Manager
OESCO
08.2015 - 11.2017
Associate of Science - Drafting Technologies
Shelton State Community College