Alfred Mazariegos
Gilbert,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Senior Dispatcher
Proficient Auto Logistics
01.2024 - 10.2024
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Worked direclty with General motors planners to ensure accurate freight transportation.
- Managed driver compliance with DOT and Saftey regulations
Sales Representative
Cars Arrive Network
05.2018 - 12.2023
- Managed client accounts to secure client satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Built client loyalty and retention by delivering excellent shopping experiences.
- Negotiated product pricing based on pricing guide to optimize sales volume.
- Maintain a high volume of clients, while acquiring new daily.
- Utilized CRM software to manage client accounts and track performance metrics.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Assistant Manager
Discount Tire
12.2017 - 05.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Replace tires, and assist customers with any daily requests.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
General Manager
LA Fitness
12.2016 - 12.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to increase productivity.
- Analyzed market trends and competitor activities to create competitive advantages.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Cycle Gear
12.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Diploma -
WestWood High
2012
Skills
- Technical Specifications
- Product Management and Pricing
- Customer Retention Abilities
- Financial Transactions
- Upselling Strategies
- Prospecting Skills
- Product and Service Knowledge
- Market Research
- Post-Sales Support
- Product Recommendations
- Interpersonal Communication Skills
- Sales Campaigns
Accomplishments
Achieved Million Dollar Club for reaching above quota sales for the year
Timeline
Senior Dispatcher
Proficient Auto Logistics
01.2024 - 10.2024
Sales Representative
Cars Arrive Network
05.2018 - 12.2023
Assistant Manager
Discount Tire
12.2017 - 05.2018
General Manager
LA Fitness
12.2016 - 12.2017
Assistant Manager
Cycle Gear
12.2014 - 12.2016
Diploma -
WestWood High
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