Microsoft 365
Dedicated customer support professional with strong communications both verbal and written, organized, resourceful in incident management escalation. Adherence to high service deliver standards. Knowledgeable in Hardware and software support troubleshooting to drive efficient resolution and operational effectiveness. Demonstrates strong analytical skills to assess and recommend practical solutions. Consistently providing effective leadership with a focus on recognizing and developing individual and team strengths. Other fields of experience prior to IT, include Human Resource Records, Medicare/Medicaid Billing, Accounting, Bookkeeping, and Office Management.
Microsoft 365
Adobe Acrobat
Novell Zenworks Management/Endpoint Encryption
Cisco ANyConnect
Zulu Softphone
Windows O/S
RDP
GoToAssist
Trend Micro
Ivanti (ITSM)
Active Directory
Zoom
Technology
Healthy Cuisine cooking
Gardening
Theater & Art Museums
Jazz Music