Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Blackwell

Elk Grove,CA

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatcher

MV Transportation
Sacramento, CA
06.2025 - Current
  • Dispatch and coordinate paratransit vehicles to ensure safe, timely, and efficient transportation for eligible passengers
  • Communicate with drivers via radio, phone, to relay assignments, updates, and service adjustments
  • Monitor vehicle locations and service status in real time, responding to delays, cancellations, and route changes
  • Manage service disruptions while maintaining on‑time performance goals.
  • Serve as a primary point of contact for passengers, addressing service questions, concerns, and complaints professionally
  • Respond to vehicle issues, breakdowns, and emergencies by coordinating appropriate support and notifications
  • Maintain accurate trip records, logs, and incident documentationBalance high call volumes while prioritizing service needs and operational efficiency

Paratransit Driver

MV Transportation
Sacramento, CA
03.2025 - 06.2025
  • Orchestrated reliable transportation services to ensure seamless commutes for individuals with disabilities.
  • Ensured safe and courteous transportation from origin to destination while assisting customers with boarding and disembarking from the bus.
  • Managed operation of wheelchair lift to facilitate customer boarding and disembarking processes.
  • Executed safe and courteous operation of company vehicles.
  • Oversaw vehicle maintenance, including oil and fuel checks, while ensuring cleanliness and organization.

Paratransit Driver

UCP of Sacramento and Northern California
Sacramento, CA
01.2023 - 03.2024
  • Directed reliable transportation services to guarantee seamless commutes for individuals with disabilities.
  • Facilitated safe and courteous transportation from origin to destination while assisting customers with boarding and disembarking from the bus.
  • Oversaw wheelchair lift operations to enhance customer boarding and disembarking efficiency.
  • Oversaw safe and courteous operation of company vehicles.
  • Managed vehicle maintenance operations, including oil and fuel checks, while upholding cleanliness and organization standards.

Shuttle Driver

Airline Coach Service
Sacramento, CA
09.2023 - 01.2024

Facilitated transportation services for airline crew members, ensuring timely airport pickups and hotel drop-offs.

Shuttle Driver

ABM Industries Inc.
Los Angeles, CA
01.2023 - 08.2023

Executed passenger transfers between terminals on the tarmac with precision.

Bus Driver

Coach USA
Anaheim, CA
06.2022 - 10.2022
  • Provide transportation services for individuals traveling from Los Angeles Union Station and Los Angeles International Airport (LAX).

Bus Driver

Frist Transit
Irvine, CA
06.2019 - 03.2020
  • Ensure the safe transportation of customers from the metro link to the bus stops.

Education

Commercial Driver's License - Class B

CA

General Studies - High school or equivalent

La Sierra High School
Fullerton, CA
06.2003

Skills

  • Enhanced project efficiency through meticulous organization and workflow optimization
  • Managed vehicle logistics to facilitate efficient and safe transport services
  • Managed customer inquiries to elevate satisfaction levels Resolved transportation challenges to improve service efficiency Fostered effective communication between customers and drivers to streamline operations
  • Utilized strong verbal and written communication skills to enhance teamwork and project outcomes
  • Oversaw bus operations with a focus on maintaining punctuality for all scheduled routes
  • Directed transportation logistics to maintain punctual and safe travel for passengers
  • Applied advanced computer skills to streamline processes and improve productivity
  • Executed payroll processing to ensure timely and accurate employee compensation
  • Oversaw customer service operations to improve response times and service quality Implemented feedback mechanisms to drive continuous improvement in service delivery
  • Performed data entry tasks to support efficient record-keeping and information retrieval
  • Facilitated informed decision-making to drive project success and align with organizational goals
  • Enhanced team collaboration by employing active listening to understand diverse perspectives
  • Implemented effective time management strategies to streamline workflow and meet deadlines
  • Developed and implemented dispatching procedures to ensure timely delivery of services
  • Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
  • Oversaw incident reporting processes to enhance organizational safety standards Collaborated with cross-functional teams to analyze incident data and implement preventive measures
  • Managed inbound and outbound calls to address customer inquiries and resolve issues
  • Applied critical thinking skills to enhance decision-making processes and drive strategic initiatives
  • Adjusted transportation routes to improve logistical operations and ensure timely transportation
  • Oversaw radio communication strategies to enhance team collaboration and operational efficiency
  • Utilized critical thinking skills to assess information and make informed decisions that support organizational goals
  • Executed various responsibilities concurrently to enhance operational efficiency
  • Utilized strong organizational skills to enhance team efficiency and productivity
  • Utilized Microsoft Office applications to support documentation and data management tasks
  • Led diverse teams in executing strategic initiatives to meet organizational objectives Cultivated a culture of collaboration and innovation among team members Oversaw project coordination to align efforts with company goals
  • Oversaw dispatch record maintenance to support operational efficiency
  • Implemented effective workload management strategies to ensure timely project completion

Certification

  • Behind the wheel trainer June 2025 to Present
  • Class B CDL
  • Passenger Endorsement
  • Driver's License
  • Air Brake Endorsement May 2023 to June 2028

Timeline

Dispatcher

MV Transportation
06.2025 - Current

Paratransit Driver

MV Transportation
03.2025 - 06.2025

Shuttle Driver

Airline Coach Service
09.2023 - 01.2024

Paratransit Driver

UCP of Sacramento and Northern California
01.2023 - 03.2024

Shuttle Driver

ABM Industries Inc.
01.2023 - 08.2023

Bus Driver

Coach USA
06.2022 - 10.2022

Bus Driver

Frist Transit
06.2019 - 03.2020

Commercial Driver's License - Class B

General Studies - High school or equivalent

La Sierra High School
Danielle Blackwell