Andrew Laperriere
Tewksbury,MA
Summary
Accomplished operations and people management professional with over eight years of experience, advancing to Front-End Manager. Led a workforce of over 350 employees, overseeing hiring, development, scheduling, payroll, and labor cost management. Expertise in operational planning, process improvement, performance management, and cross-functional communication.
Overview
1
1
Language
8
8
years of professional experience
Work History
Front End Manager
Market Basket
Billerica, Massachusetts
08.2021 - Current
- Directed department operations for more than 350 employees, aligning workforce planning, hiring, training, performance management, and disciplinary decisions with business needs.
- Coordinated staffing and operational priorities to maintain productivity, ensure high customer service quality, and optimize front-end performance.
- Develop and manage weekly employee schedules, balancing staffing requirements with operational demands and labor costs.
- Facilitated team meetings to enhance communication, align staff goals, and foster collaboration across the department.
- Enforced company policies, workplace safety requirements, and loss prevention standards to support compliant operations.
- Cultivated strong customer relationships and implemented effective service standards to elevate customer experience.
Assistant Front End Manager
Market Basket
Salem, NH
05.2021 - 08.2021
- Directed daily front-end coordination to maintain smooth customer service and operations.
- Oversaw front-end opening and closing routines to ensure consistent daily operations.
- Collaborated with management to align productivity and operational standards with front-end priorities.
Front-End Assistant / Cashier
Market Basket
Tewksbury, MA
09.2018 - 05.2021
- Advanced from entry-level role to supervisory position by assuming greater responsibilities and demonstrating effective leadership.
- Gained practical experience in coordinating customer service teams and supporting retail operations.
Education
High School Diploma -
Tewksbury Memorial High School
Tewksbury, MA06-2020
Some College (No Degree) - Business Administration and Management
University of Massachusetts, Lowell
Lowell, MASkills
- Workforce planning
- Staff performance management
- Staff development
- Process management
- Inventory management
- Client relations
- Dispute resolution
Languages
Spanish
Limited
Timeline
Front End Manager
Market Basket
08.2021 - Current
Assistant Front End Manager
Market Basket
05.2021 - 08.2021
Front-End Assistant / Cashier
Market Basket
09.2018 - 05.2021
High School Diploma -
Tewksbury Memorial High School
Some College (No Degree) - Business Administration and Management
University of Massachusetts, Lowell