Andew Lawrence-Maki
Salt Lake City,UT
Summary
Dynamic professional with a proven track record at Ken Garff Automotive Group, excelling in IT infrastructure and customer service. Spearheaded the CRM system overhaul, enhancing operational efficiency and sales data analysis. Renowned for exceptional team training and development, alongside fostering collaborative environments. Achieved significant improvements in customer satisfaction and team efficiency through innovative solutions and effective communication.
Overview
10
10
years of professional experience
Work History
Dealership Software Specialist
Ken Garff Automotive Group
08.2021 - Current
- Administered and maintained Customer Relationship Management (CRM) and Dealer Management System (DMS) platforms, ensuring seamless functionality across multiple dealerships.
- Led the successful implementation of a new CRM system across all dealership locations, including migration, customization, and staff training.
- Developed and delivered comprehensive training programs for new sales consultants, enabling them to maximize CRM and DMS efficiency.
- Collaborated with dealership management to optimize workflows and align software solutions with business objectives.
- Monitored system performance, provided technical support, and resolved issues to minimize downtime and enhance productivity.
- Analyzed dealership sales data to identify trends, improve CRM utilization, and support decision-making processes.
- Designed and deployed custom reports and dashboards to meet dealership-specific requirements.
- Acted as a liaison between software vendors and dealership teams to manage updates, upgrades, and new feature rollouts.
Bartender
Via313
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Internet Sales Manager
Ken Garff Automotive Group
07.2019 - 08.2021
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
Business Development Consultant
The Suburban Collecion
04.2015 - 07.2019
- Met with current clients to assess needs and develop improvement plans.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
Education
Bachelor of Business Administration And Management - Human Resources Management
Strayer University
09-2027
No Degree - Theater Arts, Music Eduction
Northern Michigan University
Marquette, MIHigh School Diploma -
Ferndale High School
Ferndale, MI05-2012
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Team training and development
- IT infrastructure
- Application support
- User training
- System administration
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Software installation
Timeline
Bartender
Via313
07.2024 - Current
Dealership Software Specialist
Ken Garff Automotive Group
08.2021 - Current
Internet Sales Manager
Ken Garff Automotive Group
07.2019 - 08.2021
Business Development Consultant
The Suburban Collecion
04.2015 - 07.2019
Bachelor of Business Administration And Management - Human Resources Management
Strayer University
No Degree - Theater Arts, Music Eduction
Northern Michigan University
High School Diploma -
Ferndale High School
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