Andrew Laygo
Ontario,CA
Summary
Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching managers and employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Senior Operations Manager
FedEx Express
08.2022 - Current
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Prepared documents for internal and external audits.
- Observed each manager's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Directly oversaw five management staff and 120 hourly employees.
Operations Manager
FedEx Express
09.2018 - 08.2022
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directly supervised teams of 30+ hourly employees.
Education
Associate Of Science - Law Enforcement
Mt San Antonio College
Walnut, CA06.2011
Skills
- KPI Reporting
- Strategic Planning
- Safety Management
- Operational Excellence
- Conflict Resolution
- Time Management
- Project Management
- Team Leadership
- Logistics Management
- Process Improvement
- In-Depth Communication
- Microsoft Office Suite
Timeline
Senior Operations Manager
FedEx Express
08.2022 - Current
Operations Manager
FedEx Express
09.2018 - 08.2022
Associate Of Science - Law Enforcement
Mt San Antonio College