Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Andrew Leon

Menifee,CA

Summary

Experienced professional skilled in developing innovative solutions for various business challenges and objectives. Strategic, forward-thinking leader with a self-motivated, tactical approach to problem-solving. Exceptional relationship-building and critical thinking abilities, coupled with a determined and decisive nature.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Repair Manager

CPR Cell Phone Repair
03.2025 - Current
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Completed quality and fraud inspections on cell phones.
  • Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.

Senior ECommerce Operations Manager

ReCell Exchange
01.2019 - 12.2024
  • Company Overview: Designed and built www.recellexchange.com implementing shopify
  • Led customer service team of 6 people, improving satisfaction by 40%
  • Managed inventory, reducing out-of-stock instances by 35%
  • Implemented automated order processing, reducing processing time by 50%
  • Optimized eCommerce platforms, integrating third-party tools for enhanced functionality
  • Provided leadership and mentorship while training new employees, optimized inventory personnel management, and integrated Al-powered customer support solutions
  • Implemented standardized refund policies, set up network infrastructure, and configured peripherals
  • Set up network infrastructure, including routers, switches, and wireless access points, to ensure reliable internet connectivity for eCommerce operations
  • Configured peripherals such as printers, scanners, and barcode readers to facilitate order processing, inventory management, and shipping operations
  • Monitored website performance and implemented performance optimization techniques, such as caching, image optimization, and code modification
  • Designed and built www.recellexchange.com implementing shopify

Store Operator and Repair Technician

Tech Experts
04.2016 - 12.2020
    • Diagnosed and repaired technical issues, providing exceptional customer service and clear explanations
    • Managed repair process, inventory, and administrative tasks
    • Continuously implemented cutting edge technology trends and repair techniques, developing marketing strategies to attract and retain customers
    • Ensured compliance with regulations and safety standards, effectively communicating with customers, and conducting on-site assessments
    • Documented and logged repair activities for record-keeping and billing
    • Successfully promoted services and products to customers, enhancing their repair shop experience, providing additional solutions to meet their needs resulting in increased revenue
    • Consulted with customers to assess needs and propose optimal solutions.
    • Entered income and expense details into business databases to track purchases and address variances.
    • Promoted business via social media to generate leads and maximize brand identity.

Operations Manager and Technician

USS Midway Museum
03.2018 - 01.2019
    • Monitored ride performance and intervened promptly to address any technical issues or safety concerns
    • Assisted in the deployment of website updates, ensuring smooth rollouts with minimal downtime
    • Provided technical support and troubleshooting assistance to guests experiencing issues with VR rides
    • Operated and maintained virtual reality (VR) ride systems to ensure smooth operation and guest safety
    • Conducted regular inspections and maintenance tasks to keep VR equipment in optimal condition
    • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
    • Identified and resolved unauthorized, unsafe, or ineffective practices.

Education

Associates of Science - Technology

Southwestern College
Chula Vista
01.2020

Skills

  • Staff management
  • Supply coordination
  • Troubleshooting
  • Work order processing
  • Team supervision
  • Issue diagnosis and resolution
  • Network testing
  • Application software testing
  • Computer configurations
  • Hardware installation
  • Network administration
  • Programming
  • Software installation
  • HelpDesk support
  • Advanced troubleshooting
  • Device configuration
  • Data recovery
  • Virus removal
  • Remote support
  • Installation and repair
  • Client relationship building
  • Product demonstration
  • Workflow optimization
  • Hardware repair
  • Refunds processing
  • Promotional support
  • Merchandise upselling
  • De-escalation techniques
  • Employee coaching
  • Conflict resolution
  • Problem-solving aptitude
  • Information gathering
  • Decision-making
  • Order documentation
  • Analytical skills

Certification

  • CompTIA A+, 2025
  • Google IT Support Professional Certificate, 2024
  • GSX


Accomplishments

  • Operational Efficiency, Streamlined order fulfillment processes, reducing shipping times by 40%, improving customer satisfaction, and reducing operational costs.
  • Technical Expertise, Recognized as a subject matter expert in computer repair, providing mentorship and guidance to colleagues, and consistently resolving complex technical issues.
  • Enhanced Customer Engagement, Developed and executed a social media marketing strategy that resulted in a 35% increase in social media engagement and referral traffic to ReCell Exchange.
  • Customer Education, Educated customers on proper maintenance practices and troubleshooting techniques, reducing the frequency of repairs and enhancing overall product satisfaction.

Timeline

Repair Manager

CPR Cell Phone Repair
03.2025 - Current

Senior ECommerce Operations Manager

ReCell Exchange
01.2019 - 12.2024

Operations Manager and Technician

USS Midway Museum
03.2018 - 01.2019

Store Operator and Repair Technician

Tech Experts
04.2016 - 12.2020

Associates of Science - Technology

Southwestern College

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