Andrew Leos
Schertz,TX
Summary
I'm an Animal Caretaker skilled in bathing, grooming and general welfare management. I contribute to safe and clean environments. I dependably carry out instructions and stay current on schedules. I consider myself a reliable candidate, successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities in order to meet team goals. I empathize with customer satisfaction. I have a passion for diverse cultures and languages and can even carry a bit of a conversation in certain foreign tongues.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Pet Stylist/Dog Groomer
Lone Star Dog Grooming
04.2021 - 03.2024
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Built strong client relationships through communication and customer service skills, leading to increased repeat business.
- Earned trust of fur-babes through gentle handling techniques, as well as minimizing stress during grooming time.
Pet Stylist/ Dog Groomer
Petco
08.2016 - 04.2021
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Used company's software to maintain animal behavior, health and care records.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Sterilized grooming and styling area, tools and implement by using antibacterial/viricidal spray.
- Contributed positively to the work environment by estabolishing a collaborative and supportive atmosphere among team members.
- Ensured consistent quality of work by adhering to policies and procedures for all clients' pets.
HIV Prevention Counselor/ Tester
BEAT AIDS Coalition Trust
08.2014 - 05.2016
- Carried out tailored intervention strategies for diverse populations, addressing specific barriers to HIV prevention.
- Conducted presentations and workshops on HIV prevention topics in schools, community centers, and other public venues, reaching a wider audience.
- Maintained confidentiality of client information according to HIPAA guidelines while managing case files efficiently.
- Coordinated referrals to medical care and social services providers, especially for clients diagnosed with HIV, ensuring timely access to crucial resources.
- Conducted confidential HIV testing and post-test counseling, ensuring accurate results and appropriate emotional support.
- Traveled to street venues to conduct various types of HIV/STI tests.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
- Recruited numerous individuals (targeted high risk persons) for testing services by participating in outreach events such as World AIDS Day.
- Transported, and at times accompanied, clients to scheduled health appointments as well as referral sites.
Customer Service Representative
HEB Grocery Store
04.2007 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX06.2003
No Degree - Linguistics/ Interpreter
San Antonio College
San Antonio, TXSkills
- Strong Communication Skills
- Patience and Empathy
- Hygiene and Cleanliness
- Animal Behavior Knowledge
Certification
- Certified Pet Stylist, Petco - April 23, 2017
- ISCC Accident Prevention and Emergency First Aid Program for Pets, International Society of Canine Cosmetologists - 2019
- Canine and Feline CPR and First Aid, Pet Emergency Academy- August 9, 2022
Languages
Spanish
Limited Working
French
Limited Working
German
Elementary
Hebrew
Elementary
Italian
Elementary
Chinese (Mandarin)
Elementary
Romanian
Elementary
Portuguese
Elementary
Turkish
Elementary
Russian
Elementary
Timeline
Pet Stylist/Dog Groomer
Lone Star Dog Grooming
04.2021 - 03.2024
Pet Stylist/ Dog Groomer
Petco
08.2016 - 04.2021
HIV Prevention Counselor/ Tester
BEAT AIDS Coalition Trust
08.2014 - 05.2016
Customer Service Representative
HEB Grocery Store
04.2007 - 05.2014
High School Diploma -
Theodore Roosevelt High School
No Degree - Linguistics/ Interpreter
San Antonio College
- Certified Pet Stylist, Petco - April 23, 2017
- ISCC Accident Prevention and Emergency First Aid Program for Pets, International Society of Canine Cosmetologists - 2019
- Canine and Feline CPR and First Aid, Pet Emergency Academy- August 9, 2022
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