Andrew Logsdon
Las Vegas,NV
Summary
Detail-oriented logistics specialist experienced in coordinating shipments and optimizing warehouse operations. Customer service professional skilled in prioritizing tasks and managing high volumes of inbound calls while maintaining strong relationships. Proven ability to handle escalated support issues and enhance customer satisfaction through effective communication and active listening.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Coleman Movers
North Las Vegas, NV
02.2024 - Current
- Assisted customers with moving logistics and special requests.
- Loaded and unloaded items from trucks efficiently and safely.
- Wrapped and secured furniture to prevent damage during transport.
- Managed product returns and exchanges according to company policies.
- Organized packing materials and tools for quick access on job sites.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer relationship strategies to enhance client engagement and retention.
- Developed and implemented CRM processes to improve data accuracy and accessibility.
Custmer Service
Sleep Number Corporation
Las Vegas, NV
12.2022 - 01.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer escalations with empathy and professionalism.
- Handled high-volume calls while maintaining a positive attitude.
- Educated customers on product features and promotions effectively.
- Documented customer interactions in the CRM system for tracking purposes.
- Scheduled technical appointments for customers to address their issues after diagnosing appropriate issues
Overnight Stock Associate
Walmart
North Las Vegas, USA
12.2021 - 04.2022
- Collaborated with team members to optimize overnight stocking processes and workflows.
- Stocked shelves efficiently to maintain product availability and organization.
- Operated forklifts and power equipment to efficiently move heavy inventory.
- Assisted in inventory management by receiving and sorting incoming merchandise.
- Assisted renovation team in store upgrades to enhance customer experience.
Delivery Driver/Warehouse
Mattressland & Furniture
Fort Mohave, USA
09.2020 - 11.2021
- Delivered furniture to customers' homes efficiently and safely.
- Coordinated timely delivery of furniture to customers' homes, ensuring customer satisfaction.
- Facilitated loading and unloading of heavy items from delivery vehicles to support efficient deliveries.
- Managed warehouse shipments and associated paperwork, facilitating smooth logistics operations.
- Communicated with customers to confirm delivery schedules and address concerns.
Mover/Lead
Anco n Go
Dallas, USA
05.2019 - 08.2020
- Directed moving operations, facilitating smooth client transitions while prioritizing safety and timeliness.
- Supervised up to 3 team members on each job and maintained a 5/5 star consumer rating despite the extreme Texas climate.
- Packed and loaded customer belongings into moving trucks, transported to destination, and unloaded and unpacked at delivery site.
- The move jobs I performed ranged from households, to office buildings, and even industrial warehouses.
Education
High school diploma - General Studies
Littlerock High School
Littlerock, CA06-2020
Skills
- Logistics Coordination
- Freight operations
- Inventory Control
- Route Optimization
- Process optimization
- Math
- Customer relationship management
- Time management
- Organizational skills
- Conflict management
- Conflict resolution
- Effective communication
- Communication skills
- Customer service
Certification
Non-CDL Class C Driver's License
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Logistics Specialist
Coleman Movers
02.2024 - Current
Custmer Service
Sleep Number Corporation
12.2022 - 01.2024
Overnight Stock Associate
Walmart
12.2021 - 04.2022
Delivery Driver/Warehouse
Mattressland & Furniture
09.2020 - 11.2021
Mover/Lead
Anco n Go
05.2019 - 08.2020
High school diploma - General Studies
Littlerock High School