Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrew Lowery

Locust

Summary

I am a technical professional with strong background in customer service and leading teams on installations. Customer service and satisfaction has always been my first concern on every project no matter the size. I also have vast knowledge of products from SnapOne, speaker brands like Episode, Triad, Paradigm, Totem, Martin Logan, Monitor Audio, Origin acoustics ETC., as well as lighting and shading control by Lutron, Conrol4, and Savant. I feel there is nothing I cannot accomplish and/or cannot learn am always craving to learn more and add new skills to my list.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Technician/Salesperson

Insight Audio Video Group
02.2025 - Current
  • Operated and maintained audio-visual equipment for clients ensuring optimal performance.
  • Collaborated with team members to troubleshoot technical issues.
  • Managed inventory of audio-visual supplies, ensuring availability for upcoming projects and events.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Tested components and systems to evaluate performance and identify concerns.

Lead Technician/Service Manager

Audio Video Architechs
04.2017 - 02.2025
  • Installed, troubleshot, and maintained AV systems in both commercial and residential settings.
  • Capable of programming several control systems such as Control4, Savant, Elan, URC, and RTI.
  • Provided technical support to clients, ensuring timely resolution of issues and high satisfaction levels.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.

Technician

Moore Audio Design
04.2015 - 04.2017
  • Installed and set up networks and AV systems in residential and commercial settings with Ubiquiti and Savant.
  • Prewired homes and businesses using Cat6 and Coax.
  • Learned to assess issues and implement fixes.
  • Familiarized myself with Savant and URC control systems, as well as Paradigm and Martin Logan speakers.

Education

Piedmont High School
Unionville, NC

Skills

  • Customer Service
  • Project Management
  • Project estimation and bidding
  • Sales
  • Commercial construction experience
  • Residential construction experience
  • System troubleshooting
  • System maintenance
  • Remote support management
  • Documentation and reporting
  • Works Well Under Pressure
  • Team Training

Accomplishments

  • Developed and implemented a plan to create and run service department in my last company.
  • Created service contracts for customers
  • Maintainted $150K+ in sales each year while running service department.

Certification

  • Certified Control4 Programmer since 2017
  • Certified Savant Programmer since 2018
  • Certified Elan Programmer since 2020
  • Lutron Programmer since 2017

Timeline

Lead Technician/Salesperson

Insight Audio Video Group
02.2025 - Current

Lead Technician/Service Manager

Audio Video Architechs
04.2017 - 02.2025

Technician

Moore Audio Design
04.2015 - 04.2017

Piedmont High School

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Andrew Lowery