Andrew Luce
Littleton,CO
Summary
Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Owner & Operator
Your Friendly Neighbor, LLC.
Littleton, Co
02.2025 - Current
- Accomplished multiple tasks within established timeframes.
- Managed daily operations, ensuring exceptional customer service and satisfaction.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Food & Beverage Supervisor
Hilton Garden Inn Hotel
Highlands Ranch, CO
01.2024 - 02.2025
- Supervised daily food and beverage operations, ensuring compliance with health and safety regulations.
- Coordinated inventory management, minimizing waste through effective stock rotation practices.
- Assisted in menu planning, contributing to seasonal updates and customer feedback integration.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Bartender, Cook and Food Runner
Prost Brewing
Highlands Ranch, CO
09.2021 - 08.2023
- Monitored and maintained cleanliness and organization of bar area to meet health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Prepared and cooked diverse menu items following established recipes and presentation standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
Installation Technician
A&A Topper Sales
Littleton, CO
10.2019 - 09.2021
- Collaborated with team members to streamline installation processes, improving efficiency.
- Resolved customer inquiries regarding product features and installation procedures, improving satisfaction.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Assistant Restaurant Manager
Denver International Airport
Denver, CO
08.2018 - 02.2019
- Supervised daily operations to ensure efficient service delivery and adherence to airport standards.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
Restaurant Bar Manager
Harvey's Diner & Pub
Redfield, IA
06.2016 - 03.2018
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation and customer service standards.
- Enhanced customer experience through innovative cocktail menu design and seasonal promotions.
- Collaborated with kitchen staff to synchronize food and drink pairings for optimal guest satisfaction.
- Managed supplier relationships to negotiate favorable terms for beverage procurement.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Dock Manager
Island Point Lodge
Petersburg, AK
04.2014 - 09.2014
- Coordinated maintenance schedules for dock equipment, minimizing downtime and ensuring operational readiness.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Performed pre-shift and post-shift inspections of dock equipment.
- Coordinated maintenance activities on equipment to ensure optimal functionality at all times.
- Developed strong relationships with customers, resolving any issues promptly and professionally to maintain satisfaction levels.
- Fostered a culture of teamwork among employees by organizing team-building activities that improved communication channels within the department significantly.
Assistant Bar Manager
LuLu's BBQ
Louisville, CO
03.2011 - 03.2014
- Assisted in managing daily bar operations, ensuring smooth service flow and customer satisfaction.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Streamlined service workflows to reduce wait times by implementing efficient drink preparation techniques and optimizing bartender stations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
Education
High School Diploma -
Thunder Ridge High School
Highlands Ranch, CO05-2003
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Inventory management
- Preventative maintenance
- Strong work ethic
- Customer-oriented
- Customer service
- Time management
- Attention to detail
Timeline
Owner & Operator
Your Friendly Neighbor, LLC.
02.2025 - Current
Food & Beverage Supervisor
Hilton Garden Inn Hotel
01.2024 - 02.2025
Bartender, Cook and Food Runner
Prost Brewing
09.2021 - 08.2023
Installation Technician
A&A Topper Sales
10.2019 - 09.2021
Assistant Restaurant Manager
Denver International Airport
08.2018 - 02.2019
Restaurant Bar Manager
Harvey's Diner & Pub
06.2016 - 03.2018
Dock Manager
Island Point Lodge
04.2014 - 09.2014
Assistant Bar Manager
LuLu's BBQ
03.2011 - 03.2014
High School Diploma -
Thunder Ridge High School