Hi, I’m
Andrew Lundin
Omaha,NE
Summary
Experienced, reliable, and enthusiastic business professional with a track record of success across a wide range of industries. Possesses exceptional interpersonal, problem-solving, organizational, multi-tasking and analytical skills to help drive business forward, all while maintaining a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
19
years of professional experience
Work History
ToastOmaha, NE
Onboarding Consultant
02.2021 - 04.2023
Job overview
- Worked consistently with 80+ clients in Onboarding them onto the Toast POS Platform.
- Advised, Trained, and would troubleshoot any issues that would come up throughout the customer Onboarding journey.
- Used multitasking skills to manage projects.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised between multiple business divisions to improve communications.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
ToastOmaha, NE
Customer Support Specialist/Subject Matter Expert
01.2019 - 02.2021
Job overview
- Promoted to Subject Matter Expert(SME) after 1 year in the Tier 1 Support role.
- Assisted in Training new hire classes.
- Assisted a large volume of customers daily, with a positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
Dex Media / ThryvOmaha, NE
Business Advisor
08.2016 - 01.2019
Job overview
- Handled a massive book of business, typically consisting of well over 100 clients.
- Devised marketing strategies incorporating social media content and online marketing campaigns to increase awareness and engagement via Facebook, Instagram, Search Engine SEM, SEO, and CRM/Business Automation Software called Thryv.
- Assisted in marketing campaign design and performance measurement.
- Liaised and collaborated with client teams to identify potential risks and pain points in deliverables and services.
- Conducted competitive analysis research, providing insight to growth opportunities.
- Recommended initiatives to improve performance and maximize return on sales incentives.
- Devised marketing strategy incorporating social media content and online marketing campaigns to increase awareness and engagement.
Baxter Toyota Of La VistaLa Vista, NE
Internet Sales Associate/Manager
01.2016 - 08.2016
Job overview
- Responded to internet inquiries and phone calls in timely matter.
- Assisted clients in finding the perfect vehicle while maintaining a professional atmosphere and attitude.
- Handled every step of the sales process from the initial contact to the final paperwork and presentation of the vehicle.
- In depth product knowledge of all vehicles to ensure customer makes the best choice for their needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Nebraska Furniture MartOmaha, NE
Retail Furniture/Dining Sales Associate
07.2013 - 01.2016
Job overview
- Identified customers needs and desires to assist in recommending the best possible furnishing solution.
- Asked probing questions to find out the customers needs; size, color, material/wood species etc.
- Communicated with clients to find and design layout best suited for client needs and location.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Huber ChevroletOmaha, NE
Sales Associate
03.2004 - 06.2013
Job overview
- Facilitated in the full sales process of new and preowned vehicles, from initial greeting to final paperwork and presentation of vehicle.
- Built ongoing relationships with returning customers for over 9 years, becoming their go-to contact for all vehicle purchasing needs.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Metro Community CollegeOmaha, NE
No Degree from General Studies
Northwest High SchoolOmaha, NE
GED
08.2005
Skills
- Coaching
- Managing Multiple Tasks
- Technical Troubleshooting
- Conflict Resolution
- System Implementation
- Customer Service Excellence
- Brand Representation
- Product Promotion
- Quality Control
- Software Troubleshooting
- Client Rapport-Building
- Project Management
Timeline
Onboarding Consultant
Toast
02.2021 - 04.2023
Customer Support Specialist/Subject Matter Expert
Toast
01.2019 - 02.2021
Business Advisor
Dex Media / Thryv
08.2016 - 01.2019
Internet Sales Associate/Manager
Baxter Toyota Of La Vista
01.2016 - 08.2016
Retail Furniture/Dining Sales Associate
Nebraska Furniture Mart
07.2013 - 01.2016
Sales Associate
Huber Chevrolet
03.2004 - 06.2013
Metro Community College
No Degree from General Studies
Northwest High School
GED