Andrew Lupercio

Led cross‑department communication as the primary point of contact for 40–60 internal users weekly, driving timely resolution of service needs and enhancing overall user experience.

• Built strong, trust‑driven relationships with staff, leadership, and community‑facing teams to enhance collaboration, strengthen communication, and elevate overall user satisfaction.
  • Partnered with leadership to identify recurring user issues, improving response times and contributing to a reduction in support ticket volume.
  • Streamlined cross‑department workflows to accelerate issue resolution, supporting 8–12 users per day and improving service consistency and operational continuity.
  • Trained and mentored 5–10 new hires while supporting a 12–15‑person team; developed communication standards that improved clarity, strengthened cross‑team coordination, and enhanced the end‑user experience.

Results‑driven professional experienced in sales operations, client outreach, and customer engagement. Skilled in lead management, promotional coordination, and high‑volume communication to support business growth and deliver a strong customer experience.

(Lic.#964567)

• Managed daily sales operations, including client follow‑ups, lead tracking, and relationship management to support business growth.
• Led client outreach efforts to promote services, gather feedback, and increase engagement.
• Executed advertising and promotional activities to boost visibility and generate new leads.
• Handled high‑volume inbound and outbound calls, ensuring clear communication and a positive client experience.
• Coordinated customer engagement strategies to maintain consistent messaging and timely follow‑up.

Strengthened and managed strategic client relationships across high‑security, mission‑critical accounts, driving sustained satisfaction, loyalty, and positive brand perception.

• Coordinated multi-site teams and supported cross-regional project execution, aligning stakeholders and ensuring timely delivery of large-scale initiatives.
• Facilitated communication between clients and internal teams, aligning expectations and minimizing delays to enhance client experience.
• Supported field operations with customer-focused problem-solving, strengthening trust and enhancing perceived value of services.
• Engaged diverse audiences — including government agencies and underserved communities — by adapting communication strategies to meet cultural, regional, and demographic needs.