Andrew Magown
Hyde Park,MA
Summary
Accomplished professional with a proven track record at Integration Technologies, Inc., enhancing CRM functionalities and streamlining operations, leading to a 30% reduction in manual workflows. Expert in Salesforce and client onboarding, I excel in developing sales strategies and fostering customer relations, driving significant improvements in operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CRM Development & Administration
Integration Technologies, Inc. (dba) InterWeave SmartSolutions
Boston, United States
01.2022 - Current
- Designed and maintained tailored CRM solutions, integrating financial gateways like PayPal, Stripe, and QuickBooks, streamlining client operations, and reducing manual workflows by 30%.
- Managed a diverse portfolio of over 50 clients, providing consultations, system configurations, and ongoing support to enhance CRM functionality and user adoption.
- Streamlined integration workflows, cutting project timelines by 50%, ensuring data accuracy, and regulatory compliance.
- Created custom dashboards and analytics tools, empowering clients with actionable insights for strategic decision-making.
- Delivered CRM training sessions to client teams, boosting proficiency, and improving operational outcomes.
Film Production
Freelancer
Boston, United States
01.2022 - 04.2023
- Successfully managed and coordinated film productions in movies and commercials.
- Led and motivated teams to deliver high-quality work on schedule.
- Collaborated with directors and producers for seamless production flow.
- Aided production manager in organizing film productions by coordinating logistics, hiring personnel, and scheduling crew.
Apprentice Full-Stack Developer
Launch Academy, Inc
Boston, United States
10.2020 - 02.2021
- Attended the Full Stack Development bootcamp course hosted by Launch Academy, with a graduate date of February 21st
- The course runs through an extensive 18-week curriculum that is constantly adapting to keep pace with the software industry
- Specialties Taught: Programming Languages: JavaScript, SQL; Frontend Development: HTML, CSS; Libraries & Frameworks: Node.js, Express, Jest; Databases & Tools: Git, GitHub, PostgreSQL
Business Development Executive
Escalent
Cambridge, MA
06.2019 - 08.2020
- Coordinated with Account Executives and Sales teams to generate over 500 new leads, contributing to contracts valued at $50K-$150K each.
- Conducted high-volume outreach, including 40 calls, 100 emails, and multiple LinkedIn connections daily, driving engagement and revenue growth.
- Closed custom and syndicated contracts, generating over $1M in sales from certified leads and research clinics.
- Represented the company at national conferences and international negotiations, fostering client relationships and securing high-value deals.
Assoc. Director, Digital Retail CX Practice
iAdvize
Boston, USA
10.2018 - 03.2019
- Led the U.S. Retail CX Practice, managing a portfolio of 15+ eCommerce clients and driving a 20% increase in digital sales conversion rates through tailored CX strategies.
- Partnered with eCommerce leaders to combat loyalty erosion and enhance customer engagement, resulting in a 25% uplift in brand-to-consumer authenticity metrics.
- Contributed to the growth of a global operation with 1,500+ customers and 230 employees across the U.S. and Europe, recognized as a Gartner Cool Vendor.
Business Development Representative
Bento
Boston, MA
06.2018 - 10.2018
- Played a pivotal role in a fast-paced startup, collaborating with executives and software teams to onboard 500 dental offices by year-end, driving rapid market expansion.
- Negotiated and secured 40-50 new client contracts monthly through phone and in-person engagements.
- Maintained client relationships post-contract, ensuring satisfaction and facilitating service adjustments.
Assistant Manager
TUMI
Greater Boston Area
10.2016 - 07.2018
- Promoted to Tumi's Northeast flagship store within one year, overseeing employee hours, responsibilities, and team performance.
- Achieved a top 7 ranking in sales across the U.S. and Canada, generating over $714,000 in profits and exceeding quarterly sales goals by 120%.
- Improved key sales metrics, increasing unit sales per transaction from 1.0 to 1.7 and driving customer satisfaction.
- Developed and implemented tailored sales strategies, closing projects with an 85% success rate.
- Spearheaded a successful charity drive, raising over $2,000 for St. Jude in December 2017.
Education
Associate's degree - Cinematography And Film/Video Production
Middlesex Community College
05.2016
Bachelor's degree - Communication, Journalism, and Related Programs
Rochester Institute of Technology
01.2014
Skills
- Sales strategy development
- Salesforce, Creatio, React, HTML, CSS, JavaScript, Nodejs, Git, Cypress, , MySQL, and PostgreSQL
- Customer relations
- Managing operations and efficiency
- Computer skills
- Client onboarding
Websites
Certification
Salesforce.com Development
AWS Essential Training for Developers
Node.js Essential Training
DevOps Foundations: Continuous Delivery/Continuous Integration
MongoDB Essential Training
Building RESTful APIs with Node.js and Express
Learning Git and GitHub
JavaScript: Prototypes
Learning Docker
JSON Essential Training
Timeline
CRM Development & Administration
Integration Technologies, Inc. (dba) InterWeave SmartSolutions
01.2022 - Current
Film Production
Freelancer
01.2022 - 04.2023
Apprentice Full-Stack Developer
Launch Academy, Inc
10.2020 - 02.2021
Business Development Executive
Escalent
06.2019 - 08.2020
Assoc. Director, Digital Retail CX Practice
iAdvize
10.2018 - 03.2019
Business Development Representative
Bento
06.2018 - 10.2018
Assistant Manager
TUMI
10.2016 - 07.2018
Associate's degree - Cinematography And Film/Video Production
Middlesex Community College
Bachelor's degree - Communication, Journalism, and Related Programs
Rochester Institute of Technology
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