Nora Mitchem
Newberg,OR
Summary
Driven professional with a proven track record in customer relationship management and client retention strategies, honed at Recovery Works NW. Excelled in compassionate communication and performance tracking, significantly enhancing customer satisfaction and operational efficiency. Demonstrates strong ethics and empathy, ensuring high-quality service delivery and fostering lasting client relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
CRM, CRM II, Front Desk Administrator
Recovery Works NW
11.2022 - Current
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Update and scan documents into patient profiles.
- Hipaa Compliant, Yamhill County Outreach as a CRM II. Run DDA Group. Practice PTSD and Trauma informed care.
- Practice active listening with a strong background in the 12 step Programs. Personal Goal Setting.
Client Service Specialist
Connect America
04.2018 - 11.2022
- Accepted and processed payments, updated accounts and issued receipts.
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported [Type] projects with advanced skills in document management, customer relations and reporting.
- Working with Medicaid, ElderPlace and Providence Home Health case workers to get services for clients.
- Setting up appointments for client installations of medical alert equipment. Assisting client with mailout installation of equipment.
School Bus Driver
STA
08.2015 - 04.2018
- Communicated information to parents to promote good communication and transparency.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported students to and from school during the school year.
Co-Owner
Camas Produce
06.2005 - 07.2015
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Evaluated suppliers to maintain cost controls and improve operations.
- Did all the banking and bank reconciliations. Added everything to Quick Books.
- Broke loads and worked in the produce department and ran the register.
Education
High School Diploma -
Grossmont High School
La Mesa, CA06.1974
Skills
- Performance Tracking
- Customer Segmentation
- Client Retention Strategies
- Sales strategy development
- Strong Ethics
- Research and Data Collecting
- Compassionate Communication
- Empathy
Timeline
CRM, CRM II, Front Desk Administrator
Recovery Works NW
11.2022 - Current
Client Service Specialist
Connect America
04.2018 - 11.2022
School Bus Driver
STA
08.2015 - 04.2018
Co-Owner
Camas Produce
06.2005 - 07.2015
High School Diploma -
Grossmont High School
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