Veronica Doig
Summary
Self motivated and detail-oriented with more than 20 years of experience in customer service, I am seeking an opportunity to display and continue to develop my skills in interpersonal communication, workflow efficiency, and organizational skills. I thrive in dynamic and fast-paced environments and enjoy to work with people. I am eager to grow professionally and add value to the company's needs.
Overview
15
15
years of professional experience
Work History
Boarding Supervisor
VCA Lakeside Animal Hospital
09.2016 - 10.2020
- Facilitated smooth transitions for new animals entering the boarding center by providing a calm, clean, and safe environment.
- Consummated medical concerns to veterinary technicians to provide prompt and circumstantial procedures.
- Maintained accurate documentation on animal profiles.
Lead Host
Bear Mountain Ski Resort
03.2012 - 03.2016
- Coordinated special events and private parties, handling logistics from planning to execution.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Fostered a positive and energetic atmosphere while maintaining safety and flow of guest experience.
Leasing Agent
SK Properties LLC
08.2006 - 12.2009
- Expedited the leasing process for prospective tenants by managing application paperwork and conducting background checks.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Collections Specialist
Northern Nevada Medical Center
07.2005 - 06.2006
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
Education
Associate of Applied Science - Business Communication
Los Angeles Trade Technical College
Los Angeles, CA01.2001
Skills
- Complex Problem Solving
- Workflow Organizational Skills
- Multitasking
- Computer Skills
- Interpersonal Communication
- Teamwork and Collaboration
- Calm Under Pressure
- Adaptable to Diverse Environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Boarding Supervisor
VCA Lakeside Animal Hospital
09.2016 - 10.2020
Lead Host
Bear Mountain Ski Resort
03.2012 - 03.2016
Leasing Agent
SK Properties LLC
08.2006 - 12.2009
Collections Specialist
Northern Nevada Medical Center
07.2005 - 06.2006
Associate of Applied Science - Business Communication
Los Angeles Trade Technical College
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