Cynthia Rizzo

-Managing staff, overseeing canine & feline care routines, handling check-in/check-out procedures, and ensuring the well-being of boarded pets.

-Handled emergency situations promptly, and calmly, as well as being able to coordinate the best plan of action

-Ensuring all guests enclosures are cleaned appropriately and according to protocol as well as, keeping them maintained for their safety.

-Communicating appropriately with Facilities Supervisor any structural damage, or safety concerns of each enclosure.

-Good understanding of canine behavior, body language, and potential aggression triggers

-Ability to assess dog compatibility for group play and manage challenging situations.

-Extensive experience with administering medications, feeding special diets, and monitoring all pets health.

-Experience in leading and training kennel staff, assigning tasks, and ensuring quality standards are met.

-Effectively resolved conflicts between dogs or staff members.

-Ability to provide clear instructions and delegate responsibilities effectively to team.

-Maintain strong & professional relationships with team members and maintained seamless communication and collaboration within.

-Ability to interact with pet owners, address concerns, and provide updates on their dogs' well-being throughout their stay

-Excellent customer service and, communication skills.

-Effectively build good rapports with many clients, as well, the ability to resolve any conflicts or issues that may arise.

-Effectively coordinate transportation of pets to ER Hospitals, or scheduled vet visits throughout their stay.

-Provide compassion and empathy to all guests while in our care, in order to set all guests up for success throughout their stay as well, as for future services with us.

• Providing quality nursing care to all patients
• Responsibilities included all senior/head tech duties such as excellent client communication skills, having compassion, empathy, and ability to relay proper medical advice, med and/or treatment protocols by DVM for all clients and their pets
• Phlebotomy, laboratory skills and knowledge, as well as properly maintaining and running all in-house blood work ran on IDEXX blood machines
• Excellent venipuncture, and intravenous catheter placement skills, in-hospital patient care, surgical anesthesia monitoring, bandaging, splinting or immobilizing injured patients properly, CPR, proper radiograph techniques, triaging patients for regular office visits as well as ER’s, emergency and critical care nursing skills, neonate, and geriatric care
• Administering injectable (IV, IM & SC), oral medications, and topicals to patients of all species, proper nutrition guidelines, some homeopathic remedies/supplement knowledge, dental cleaning, physical therapy and lasering patients, grooming and animal behavior experience
• Assisted DVM on house-calls, assisted doctor with euthanasia visits, controlled substance record keeping, records for all patients obtained thoroughly and documented accordingly, and all other aspects and/or responsibilities related to a veterinary/emergency/critical care hospital
• Proficient with Impro Med software as well as IDEXX reference laboratory software and PACS radiograph software (by IDEXX)
• Receptionist skills include answering a multiline phone system in a steady paced two doctor run hospital
• For a short period of time I was also responsible for obtaining an inventory of supplies needed and given to our hospital administrator to place the orders weekly

• Provided quality nursing care in a high volume, fast paced 24 hour emergency clinic
• Began working as a receptionist and educated as an assistant
• Subsequent to receiving my certification I was then advanced to becoming a veterinary nurse
• Trained and experienced in all phases of the hospital including receptionist, kennel, grooming, dental cleaning, emergency and critical care, geriatrics, surgical nursing, physical therapy, chemotherapy, hospice care, neonatal care, euthanasia, wound healing and management, as well as the many other aspects related to veterinary nursing

• 3.7 GPA

obtained diploma