Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Martinez

Chandler,AZ

Summary

Driven by a strong work ethic and professionalism, I significantly enhanced customer satisfaction and operational efficiency at Yogis Grill. My expertise in cash management and conflict resolution led to improved transaction accuracy and a positive work culture, fostering customer loyalty and reducing employee turnover.


Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

2
2
years of professional experience

Work History

Cashier

Yogis Grill
03.2024 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Crew Leader

Subway
07.2023 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Trained employees in time management and proper ways to complete job duties.

Crew Leader

Burger King
08.2022 - 07.2023
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Reduced employee turnover rates by fostering a positive work culture and offering opportunities for growth and development.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Education

High School Diploma -

Chandler High School
Chandler, AZ
05.2024

Skills

  • Work Ethic and Integrity
  • Professionalism and Courtesy
  • Patience and Empathy
  • Time management skills
  • Conflict Resolution
  • Staff Training
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Yogis Grill
03.2024 - 05.2024

Crew Leader

Subway
07.2023 - 01.2024

Crew Leader

Burger King
08.2022 - 07.2023

High School Diploma -

Chandler High School

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