Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Mason

Forest,VA

Summary

Detail-oriented customer service leader with 6 years of experience in retail, hospitality, and facilities management. Skilled in team leadership and crisis resolution, consistently delivering high-quality service. Holds a B.S. in Communication Studies and a Minor in Business Management, enhancing organizational effectiveness and communication.

Overview

6
6
years of professional experience

Work History

Building Supervisor

Christopher Newport University
Newport News, VA
05.2025 - 05.2026
  • Supervised student staff, assigning tasks, ensuring coverage, and addressing issues to maintain operational efficiency.
  • Acted as the on-site emergency contact for facility issues and incidents, coordinating with campus safety.
  • Oversaw daily operations of student union serving thousands of students, faculty, and visitors, ensuring seamless experiences.

Valet Attendant

Guardian Parking Management Services
Richmond, Virginia
03.2023 - 04.2026
  • Safely parked and retrieved 50+ vehicles per shift, including high-value cars, with zero incidents or damages.
  • Managed simultaneous retrieval requests during high-traffic periods by staying organized and coordinating with team members.
  • Maintained composure and professionalism in fast-paced, high-pressure environments during busy events.

Customer Service Attendant

Kroger
Forest, Virginia
04.2020 - 07.2023
  • Provided calm, reassuring support to anxious customers during heightened public stress, fostering a positive service environment.
  • Ensured accurate cash handling and transaction processing during peak hours, minimizing errors and enhancing customer trust.
  • Advanced from entry-level cashier to customer service desk, demonstrating reliability and strong performance in customer interactions.

Education

Bachelor of Arts - Communication Studies

Christopher Newport University
Newport News, VA
08-2026

Skills

  • Safety management
  • Staff supervision
  • Team leadership
  • Planning
  • Event coordination
  • Multitasking

Timeline

Building Supervisor

Christopher Newport University
05.2025 - 05.2026

Valet Attendant

Guardian Parking Management Services
03.2023 - 04.2026

Customer Service Attendant

Kroger
04.2020 - 07.2023

Bachelor of Arts - Communication Studies

Christopher Newport University
Andrew Mason