Summary
Work History
Education
Skills
Timeline
Military Service
OfficeManager

Andrew Mattis

Office Manager
Windber,PA

Summary

Analytical, organized, and meticulous manager with years of customer service experience and expertise in de-escalation and conflict resolution. Proficient in using independent decision-making skills, combined with strong computer abilities and data analysis, to make sound judgement to positively impact company success. Collaborative team player with ownership mentality and a proven record of delivering the highest quality solutions to resolve challenges and promote business growth.

Work History

Office Manager

Gilkey Pools, LLC
04.2010 - Current
  • Working for this third generation family owned swimming pool company managing all aspects of the installation and maintenance of in-ground swimming pools.
  • From frontline communication with potential and existing clientele, to contract preparation, product procurement, and inventory management, to hands-on worksite participation to ensure a successfully completed project, we pride ourselves in quality service and exceptional workmanship.

General Manager

Country Inn Bar & Grill
01.2001 - 04.2010
  • Responsible for all aspects of restaurant operations, including menu development, hiring, and training to ensure excellent service to guests and maximum profitability for the business.
  • Maximized efficiency of administrative processes by developing processes for P&L statements, expense reports, schedules, par and ordering guides.
  • Performed quality control to ensure proper sanitation, food preparation, and protect the health and safety of guests and employees.

Guest Assurance Manager

Denny's Restaurants, Inc
01.1980 - 01.2001
  • Managed the customer service call center for this nationwide restaurant chain; supervised staff of twelve responsible to receive and resolve customer feedback from multiple sources.
  • Responsible for the intake, investigation, evaluation, and remediation to address serious customer complaints related to discrimination.
  • Developed and utilized databases for recording all customer feedback; created SQL scripts for generating relevant and timely reports to all levels of management.

Education

Associate of Applied Science - Network Administration

Pennsylvania Highlands Community College
Johnstown, PA
05.2020

Skills

  • Exceptional Communication
  • Customer Service/Problem Resolution
  • Time Management & Planning
  • Collaboration
  • Software Proficiency
  • Database Management & Reporting
  • Microsoft 365 – Excel, Word, Access, Outlook, PowerPoint

Timeline

Office Manager

Gilkey Pools, LLC
04.2010 - Current

General Manager

Country Inn Bar & Grill
01.2001 - 04.2010

Guest Assurance Manager

Denny's Restaurants, Inc
01.1980 - 01.2001

Associate of Applied Science - Network Administration

Pennsylvania Highlands Community College

Military Service

PA Army National Guard 1989 to 1995

Communications Maintenance

Honors: Distinguished Graduate, Ft. Sill, OK

Distinguished Service Medal Recipient

Honorable Discharge

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