Andrew Maurais
Wequassett Resort and Golf Club
Wells,ME
14
years of professional experience
Results-oriented luxury hospitality professional with extensive experience in reservations management and customer support. Expertise in fostering team collaboration and adapting to evolving needs while ensuring efficient reservation processes. Recognized for strong communication, organization, and problem-solving skills that drive operational success.
Work History
Reservations Agent
2 Years 8 Months- Answered guest phone calls promptly and responded to emails within 24 hours to enhance guest satisfaction.
- Work with Revenue Director to maintain proper ADR and rates.
- Collaborated with Revenue Director to optimize ADR and rate strategies, contributing to revenue goals.
- Maintained organized call leads and follow-up procedures to ensure timely responses to inquiries.
Reservations Agent
3 Years 1 Month- Answered guest phone calls within three rings and responded to emails within 24 hours while working remotely.
- Collaborated with travel agents to provide accurate rates and inclusions for their guests.
- Answer all guest phone calls within three rings, and all emails within 24 hours of receiving while working remote.
- Managed call leads effectively to ensure timely follow-up with clients.
Front Office
5 Months- Responded to guest emails and phone calls promptly, ensuring clear communication and satisfaction.
- Inspected cleaned rooms to verify adherence to company standards, maintaining quality assurance.
- Provided area information and assisted with dining and excursion bookings, enhancing guest experience.
Concierge / Front Desk
1 Year 10 Months- Facilitated memorable Maine vacations for guests of luxury resort through dining reservations, boating excursions, and amenity requests, while managing multiple proposals.
- Informed guests about surrounding area accurately and articulately, consistently upholding Forbes Hospitality standards.
- Handled all guest emails and phone calls promptly and articulately, ensuring high-quality communication.
Supervisor
8 Months- Operated in a sales-driven retail store specializing in a variety of food products.
- Oversaw daily operations to maintain cleanliness and efficiency in the store.
- Managed product stock on shelves and supported weekly product delivery.
Front Desk Agent
1 Year 5 Months- Facilitated guest check-ins, ensuring accurate information was communicated regarding their accommodations and surrounding area. to rooms with proper information about accommodations and inform them of the surrounding area.
- Answered phone and managed daily office tasks, including reports and room bookings, ensuring organized operations.
- Welcomed guests professionally, completed check-ins, and resolved arrival issues efficiently.
- Managed reservations, room assignments, and schedule updates with consistent accuracy.
- Processed payments, folios, and night audit tasks while maintaining confidentiality.
Butcher
1 Year 4 Months- Cut various loins to meet meat manager specifications, ensuring product consistency.
- Maintained product quality for Butcher’s Choice brand, reinforcing brand standards.
- Ensure that the showcase and side case are full of a variety of products at all times.
- Assisted customers at deli counter by answering questions and providing product recommendations.
Assistant General Manager
1 Year 4 Months- Streamlined day-to-day operations to maintain seamless service.
- Developed wine and beer dinner menus to enhance guest experience.
- Managed beer ordering within a strict budget while adapting to changing draft and bottle selections.
Intern
6 Months- Served guests according to standards of number nine Relais & Chateaux site in the world.
- Supported the execution of five-star, five-diamond events, including wine dinners and weddings., five-diamond wine dinners, weddings and company events.
- Facilitated the accommodation of all guest needs with warmth and sincerity. all needs of the guests with warmth and sincerity.
- Expedited food delivery to ensure timely arrival at proper destinations.
Server, Food Runner, and Host
1 Year 2 Months- Served guests at high-end wine dinners, enhancing dining experience through expert wine pairings.
- Ensured guest satisfaction through attentive service and prompt resolution of inquiries.
- Managed high-volume events, including Easter and Mother's Day brunch, to ensure seamless service.
Intern
5 Months- Coordinated major events including conventions, sales meetings, weddings, and private group functions, ensuring smooth execution and guest satisfaction.
- Served in various roles in restaurants (host, food runner, expeditor, bartender, supervisor), enhancing service delivery and team collaboration.
- Executed liquor inventory process at Tram Haus Lodge to support operational needs.
Education
Associate of Occupational Studies - Hospitality and Restaurant Management
Bachelor of Arts - Food and Beverage Business Management
High School Diploma
Skills
Multitasking under pressure
Proficiency with Opera Cloud
Sabre Voice Agent
Revinate
and Stayn Touch systems.
Phone etiquette
Sales strategy
Forbes-standard phone etiquette
Typing speed during calls
Timeline
Reservations Agent
Wequassett Resort and Golf Club
02.2024 - CurrentRead More
Front Office
Kennebunkport Resort Collection
08.2021 - 01.2022Read More
Reservations Agent
EOS Hospitality
01.2021 - 02.2024Read More
Concierge / Front Desk
Cliff House Maine
10.2019 - 08.2021Read More
Supervisor
The Spice and Tea Exchange
01.2019 - 09.2019Read More
Front Desk Agent
2 River Road Inn & Cottages
04.2018 - 09.2019Read More
Butcher
Nature’s Way Market
02.2017 - 06.2018Read More
Assistant General Manager
Leaven Beer and Bread House
06.2015 - 10.2016Read More
Intern
Winvian Farms
09.2014 - 03.2015Read More
Intern
Jay Peak Resort
07.2013 - 12.2013Read More
Server, Food Runner, and Host
NECI on Main
04.2013 - 06.2014Read More
Noble High School
High School Diploma
Read More
New England Culinary Institute
Bachelor of Arts from Food and Beverage Business Management
Read More
New England Culinary Institute
Associate of Occupational Studies from Hospitality and Restaurant Management
Read More
Personal Information
Title: Luxury Hospitality Professional