Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
Priyanka Gupta

Priyanka Gupta

Colorado Springs,CO

Summary

A Suitable position with an organization where I can utilize the best of my skills and abilities that fit to my education, skills, and experience a place where I Can encourage and be permitted to be active participant as well as a vital contribution to the development of the company

Professional in hospitality industry with track record of optimizing reservation systems to improve guest experiences. Known for reliability and adaptability in dynamic environments, ensuring smooth coordination and high service standards. Expertise in team collaboration and commitment to results makes valuable asset to any organization.

Overview

11
11
years of professional experience

Work History

Reservations Agent

Broadmoor Hotel
08.2024 - Current
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with Guest. leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
  • Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.

Financial advisor

BARCLAY
01.2020 - 01.2022
  • Helping the customer to pay their credit card bill, Helping them with the program if there is any financial difficulties
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Team members (hostess)

Americana Kuwait Food Company (TGI Fridays)
01.2018 - 01.2020
  • Give every guest immediate and undivided attention
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Do everything possible to ensure that guest are satisfied and have a positive experience

Senior Sales Associate

Shuttle
01.2017 - 01.2018
  • helping Passengers to buy tickets on application and insure to answer their all question over the phone.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Senior sales executive

SERCO (AMERICAN EXPRESS)
01.2014 - 01.2016
  • Dealing with customers
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

MBA - TOURISM STRATEGIC MANAGEMENT

Turiba University
Riga, LV
06-2024

B.ED. -

Kurukshetra

Diploma in Finance and Accounting -

NIIT

Bachelor of Arts -

MGU

High school or equivalent -

CBSC

Skills

  • Ability to connect with customers
  • Ability to work under pressure
  • Good Communication Skills
  • Basic skills of computer
  • Microsoft Word
  • Excel
  • PowerPoint
  • Skype
  • Gmail
  • Customer engagement
  • Patience and composure
  • Reservations assistance
  • Issue resolution
  • Outlook

Hobbies and Interests

  • Singing
  • Dancing
  • Watching cricket matches
  • Listening to music

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Reservations Agent

Broadmoor Hotel
08.2024 - Current

Financial advisor

BARCLAY
01.2020 - 01.2022

Team members (hostess)

Americana Kuwait Food Company (TGI Fridays)
01.2018 - 01.2020

Senior Sales Associate

Shuttle
01.2017 - 01.2018

Senior sales executive

SERCO (AMERICAN EXPRESS)
01.2014 - 01.2016

Diploma in Finance and Accounting -

NIIT

High school or equivalent -

CBSC

MBA - TOURISM STRATEGIC MANAGEMENT

Turiba University

B.ED. -

Kurukshetra

Bachelor of Arts -

MGU

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