Andrew Mazzola
Sanford
Summary
Results-driven Customer Support Consultant with proven skills in problem-solving and technical troubleshooting. Committed to enhancing customer satisfaction through effective communication and timely issue resolution.
Overview
16
16
years of professional experience
Work History
Customer Support Consultant
Working Solutions
Sanford, FL
01.2024 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted clients with product inquiries, ensuring accurate information and timely responses.
- Resolved complex issues by collaborating with cross-functional teams to enhance customer experience.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Delivered personalized assistance for product usage, ensuring customers felt confident and supported in their journey.
Test Evaluator
DRC
Sanford, FL
03.2010 - Current
- Evaluated student response's to State Standardized test
- Given a state generated grading rubric review the response for a question and provide a score too the response which a student has written.
- Worked with multiple states and grades.
- Subjects included: ELA, Science and Math.
Education
Bachelor of Science - Computer Science
Clarkson Universaity
Potsdam, NY05-2021
Skills
- Complaint handling
- Software troubleshooting
- Problem-solving
- Time management
- Multitasking and organization
- Customer service excellence
- Active listening
- Help desk support
- Product knowledge
- Technical troubleshooting
- Live chat support
- TurboTax support
Timeline
Customer Support Consultant
Working Solutions
01.2024 - Current
Test Evaluator
DRC
03.2010 - Current
Bachelor of Science - Computer Science
Clarkson Universaity