Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Tye Helton

Central City,IA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Support Consultant

Fareway Food Stores
02.2024 - Current
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Improved customer retention rates by understanding their needs and offering tailored solutions.
  • Streamlined client onboarding process with effective communication and timely followups.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to customer success.

Certified Nurse Aide

Monticello Nursing and Rehab Center
03.2020 - 03.2023
  • Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
  • Monitored vital signs and reported changes to nurses for timely intervention.
  • Facilitated patient transfers and repositioning, ensuring safety and comfort.
  • Completed thorough documentation of patient information in electronic health records.

Assistant Manager

Casey’s Gas Station
05.2019 - 07.2020
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Assistant Manager

Dollar General
04.2018 - 08.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Order Fulfillment Associate

Nordstrom Direct
07.2017 - 03.2018
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.

Funeral Services Assistant

Dahl Van-Hove Schoof Funeral Home
09.2016 - 06.2017
  • Enhanced family satisfaction by providing compassionate support and assistance during funeral services.
  • Streamlined service preparation through effective coordination with clergy, florists, caterers, and other vendors.
  • Improved efficiency in funeral home operations by maintaining accurate records of deceased individuals and their arrangements.

Technology Associate

Central City Community Schools
05.2014 - 08.2016
  • Streamlined software development processes by implementing agile methodologies, resulting in improved project delivery times.
  • Enhanced system performance by conducting thorough code reviews and optimizing algorithms for maximum efficiency.
  • Developed and maintained robust web applications, ensuring seamless user experience and increased customer satisfaction.
  • Collaborated with cross-functional teams to define product requirements and deliver innovative technology solutions on time and within budget.

Education

Associate of Science - Human Biology

University of Northern Iowa
Cedar Falls, IA
01.2018

High School Diploma -

Central City High School
Central City, IA
05.2016

Skills

  • Complaint Handling
  • Order Management
  • Logistics support
  • Retail store support
  • Service standard compliance
  • Complaint resolution
  • Staff education and training
  • Sales Promotion
  • Account Management

References

  • Mick Stockwell, Former Boss, (319) 721-4277
  • Heather Freiburger, Former Boss, (319) 431-7066
  • Larry Fox, Former Boss, (319) 350-3477

Certification

  • CNA - Certified Nurse Assistant

Timeline

Customer Support Consultant

Fareway Food Stores
02.2024 - Current

Certified Nurse Aide

Monticello Nursing and Rehab Center
03.2020 - 03.2023

Assistant Manager

Casey’s Gas Station
05.2019 - 07.2020

Assistant Manager

Dollar General
04.2018 - 08.2019

Order Fulfillment Associate

Nordstrom Direct
07.2017 - 03.2018

Funeral Services Assistant

Dahl Van-Hove Schoof Funeral Home
09.2016 - 06.2017

Technology Associate

Central City Community Schools
05.2014 - 08.2016

Associate of Science - Human Biology

University of Northern Iowa

High School Diploma -

Central City High School

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