Melissa Valdez
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Support Consultant
WASH Multifamily Laundry Systems LLC.
Torrance, CA
08.2020 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.
- Responded to customer calls and emails to answer questions about products and services.
Reservation Agent
ECS Transportation
Dallas, TX
05.2018 - 03.2020
- Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Office Manager
Cowboy Cab Company
Dallas, TX
08.2013 - 05.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Bradford High School
Starke, FL05-2000
Skills
- Complaint Handling
- Customer service excellence
- Ticket management
- Call center experience
- Quality Assurance
- Time Management
- Multitasking
- Reliability
Timeline
Customer Support Consultant
WASH Multifamily Laundry Systems LLC.
08.2020 - Current
Reservation Agent
ECS Transportation
05.2018 - 03.2020
Office Manager
Cowboy Cab Company
08.2013 - 05.2018
High School Diploma -
Bradford High School
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