Shaquasha Brown
Surprise,AZ
Summary
Dynamic customer support professional with a proven track record at SoleoHealth Specialty Pharmacy, excelling in complaint handling and problem-solving. Adept at enhancing patient satisfaction through effective communication and training initiatives. Proficient in Microsoft Office and skilled in data analysis, driving service quality improvements and fostering strong relationships with healthcare teams.
Overview
14
14
years of professional experience
Work History
Customer Support Consultant
SoleoHealth Specialty Pharmacy
11.2021 - Current
- Responded to customer inquiries, providing accurate information and support for medication management.
- Facilitated communication between patients and healthcare providers to ensure seamless service delivery.
- Managed prescription processing using pharmacy software, maintaining compliance with regulatory standards.
- Assisted in resolving complex issues, demonstrating strong problem-solving skills and attention to detail.
Patient Satisfaction Ambassador
Caremark Specialty Pharmacy
03.2018 - 11.2021
- Enhanced patient engagement through proactive communication and support initiatives.
- Developed and implemented patient feedback systems to improve service quality and satisfaction.
- Collaborated with healthcare teams to resolve patient inquiries and concerns efficiently.
- Trained new staff on best practices for patient interaction and satisfaction protocols.
- Facilitated workshops aimed at enhancing team understanding of patient care standards.
Sales Executive
Mount Sinai Health System
04.2012 - 03.2018
- Developed and maintained strong relationships with healthcare providers to drive sales initiatives.
- Collaborated with cross-functional teams to implement strategic marketing campaigns and enhance service offerings.
- Analyzed market trends and competitor activities to identify opportunities for growth within targeted demographics.
- Conducted presentations and product demonstrations to educate clients on service benefits and features.
Education
Associate of Arts - Medical Assistant
Mildred Elley
New York, NY03-2017
High School Diploma -
Evander Childs High School
The Bronx, NY01-2008
Skills
- Complaint handling
- Software troubleshooting
- Problem-solving
- Time management
- Data Entry/Analysis
- Sales
- Self motivated and guided,
- Fast learner
- Billing and benefits
- Microsoft Proficient (Outlook,Excel, Word, Teams)
- Customer service excellence
Timeline
Customer Support Consultant
SoleoHealth Specialty Pharmacy
11.2021 - Current
Patient Satisfaction Ambassador
Caremark Specialty Pharmacy
03.2018 - 11.2021
Sales Executive
Mount Sinai Health System
04.2012 - 03.2018
Associate of Arts - Medical Assistant
Mildred Elley
High School Diploma -
Evander Childs High School