Andrew McConnell
Urbana
Summary
Dedicated professional with extensive experience in production and logistics. Skilled in multitasking, quality assurance, and training new staff. Committed to fostering a collaborative environment that boosts productivity and operational efficiency.
Overview
15
15
years of professional experience
Work History
Production Associate
Midwest Express, Inc.
Marysville, OH
02.2023 - Current
- Monitored production processes to ensure quality standards were met consistently.
- Conducted regular maintenance checks on equipment to minimize downtime.
- Operated machinery to assemble products efficiently and accurately.
- Collaborated with team members to streamline workflows and improve productivity.
- Assisted in training new staff on operational protocols and safety procedures.
- Assisted in filling in to meet production demands
Customer Service Manager
Walmart
Urbana, OH
04.2014 - 12.2022
- Led customer service team to enhance overall satisfaction and loyalty through targeted training programs.
- Mentored staff on conflict resolution techniques, fostering a positive work environment and reducing escalated issues.
- Developed and implemented strategies to streamline communication between departments, improving response times.
- Analyzed customer feedback to identify trends, informing improvements in service delivery and operational efficiency.
Air Transportation Journeyman
United States Air Force, USAF
Joint Base McGuire-Dix -Lakehurst
01.2012 - 02.2014
- Led compliance audits to ensure adherence to federal aviation regulations and military standards.
- Coordinated air transportation operations to ensure timely and efficient movement of personnel and cargo.
- Managed loading procedures, optimizing space utilization for various cargo types.
- Trained junior personnel on standard operating procedures and safety regulations.
Education
High School Diploma -
Urbana High School
Urbana, OH07-2009
Skills
- Quality control
- Packaging and labeling
- Production support
- Machine operation
- Production logging
- Safety compliance
- Logistics
- Inventory management
- Computer skills
- Multitasking efficiency
Timeline
Production Associate
Midwest Express, Inc.
02.2023 - Current
Customer Service Manager
Walmart
04.2014 - 12.2022
Air Transportation Journeyman
United States Air Force, USAF
01.2012 - 02.2014
High School Diploma -
Urbana High School