Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Ramiro

Operations Specialist
Rio de Janeiro,Brazil

Summary

Trilingual professional fluent in Portuguese, Spanish, and English with extensive experience in delivering exceptional customer service. Proven ability to coordinate effectively across multiple departments to achieve objectives while maintaining professional relationships to enhance profitability and drive business results. Demonstrates strong multi-tasking and problem-solving abilities, ensuring efficient and effective resolution of issues. Adept at fostering positive relationships with customers and team members alike, contributing to a collaborative and high-performing work environment.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Operations Specialist

OASIS
2 2023 - Current
  • Provided exceptional guest relations service, promptly addressing and resolving issues to ensure a seamless customer experience
  • Conducting thorough apartment inspections, and efficiently managing guest check-ins and check-outs.

English Language Instructor

Open English
07.2020 - 12.2023
  • Instructed English as a second language for Brazilian and Latin American youth.

Crew / Customer Service Representative

Emirates Airlines
11.2015 - 02.2020
  • Maintained operational excellence ensuring the highest standard of customer experience
  • Managed both emergency and non-emergency situations onboard, trained & supported additional crew, and carried out pre-flight duties including checking safety equipment, conducting security checks & maintaining aircraft cleanliness.

Concierge

Sheraton Hotels & Resorts
01.2015 - 10.2015
  • Delivered exceptional customer service by providing a gracious arrival experience, collaborating interdepartmentally to address guest needs including coordinating special arrangements, event planning & reservations, and promptly resolving any and all customer concerns.

Assistant Recruiter

Robert Walters Group
06.2013 - 12.2014
  • Supported talent acquisition by sourcing, screening & interviewing candidates leveraging recruiting software, social media, cold calling & employee referrals
  • Established & cultivated relationships with new companies and prospective clients
  • Oversaw daily office management including maintenance, reception services and administrative tasks.

Education

B.B.A. in Business Administration & Management -

Santa Rosa Junior College
Santa Rosa, CA
01.2006 - 05.2010

Skills

  • Portuguese, English & Spanish Fluency
  • Cross-cultural awareness
  • Customer Service Management
  • Relationship Building
  • Adaptability & Problem-Solving
  • Operational & Logistics Coordination
  • Cross-Functional Communication
  • Business Development
  • Time Management
  • Problem-Solving
  • Multitasking

Certification

EF SET English Certificate (C2 Proficient)

Timeline

EF SET English Certificate (C2 Proficient)

03-2024

English Language Instructor

Open English
07.2020 - 12.2023

Crew / Customer Service Representative

Emirates Airlines
11.2015 - 02.2020

Concierge

Sheraton Hotels & Resorts
01.2015 - 10.2015

Assistant Recruiter

Robert Walters Group
06.2013 - 12.2014

B.B.A. in Business Administration & Management -

Santa Rosa Junior College
01.2006 - 05.2010

Operations Specialist

OASIS
2 2023 - Current
Victoria RamiroOperations Specialist