Andrew McQueen
Miami,FL
Summary
I’m a dynamic and dedicated professional worker with a strong background in customer service and teamwork, honed at Dunkin' Donuts. Recognized for delivering exceptional service and resolving customer issues effectively. Proven ability to maintain cleanliness and organization, while collaborating with colleagues to enhance operational efficiency. Flexible and adaptable, ready to contribute to team success.
Overview
4
4
years of professional experience
Work History
Team Member
Dunkin' Donuts
Miami, FL
06.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Housekeeper
Um Hospital
Miami, FL
02.2025 - 06.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
Education
High School Diploma -
Miami Northwestern Senior High School
1100 NW 71ST AVE06.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cleaning
- Flexible schedule
- Heavy lifting
- Team building
Timeline
Housekeeper
Um Hospital
02.2025 - 06.2025
Team Member
Dunkin' Donuts
06.2021 - Current
High School Diploma -
Miami Northwestern Senior High School