Andrew Medrano
Jonesboro,United States
Summary
Dedicated professional known for reliability and excellent decision-making skills, ensuring timely completion of tasks. Manages workloads effectively while providing outstanding customer service, which enhances client satisfaction. Attention to detail and strong organizational abilities contribute to consistent performance. Offers employers a dependable team member committed to maintaining high standards and fostering positive interactions.
Overview
9
9
years of professional experience
Work History
Service Tech II
Summit Utilities
08.2022 - Current
- Managed natural gas operations by executing meter turn-ons, which ensured customers received timely service and accurate billing, enhancing overall customer satisfaction.
- Conducted non-pay collections efficiently, which improved cash flow and reduced service interruptions for customers, helping maintain strong business relationships.
- Investigated above and below ground leaks thoroughly, which helped maintain safety standards and prevent hazardous situations, ensuring the wellbeing of the community.
- Responded to emergency calls promptly, which ensured quick resolution of issues and minimized risks to life and property, reinforcing our commitment to customer safety.
- Assessed and managed damage to gas lines, maintaining a safe work environment, which contributed to the reliability of service delivery.
- Handled a heavy workload effectively, demonstrating strong time management skills to meet service demands and maintain high levels of customer satisfaction.
- Followed strict guidelines of policies and procedures for the industry and safety of the public, which helped uphold our reputation for reliability and safety in operations.
- Troubleshot and repaired gas distribution systems to ensure safety and compliance with regulations. Assisted the construction crew in the repair, retirement, or installation of gas services and mains.
Utility locator
Vannguard Utility Partners
11.2020 - 08.2022
- Located gas lines for Summit Utilities, which ensured that the lines remained undamaged and operational, helping to maintain service continuity for customers.
- Managed a heavy workload with long hours, which required to stay in excellent physical shape, demonstrating commitment and reliability in a demanding role.
- Developed a strong understanding of gas line infrastructure, which enhanced my ability to effectively identify and reference utility layouts during projects, ultimately improving safety and efficiency.
Supervisor
Go Pro Utilities
11.2020 - 09.2021
- Supervised the 3rd party damage prevention team for AT&T, ensuring that all work was completed efficiently and met high standards, which helped maintain a strong reputation with clients.
- Managed team workloads by effectively prioritizing tasks, which streamlined operations and improved overall productivity.
- Conducted regular audits to assess compliance and performance, identifying areas for improvement and ensuring quality, which led to enhanced service delivery.
- Hired and onboarded new employees, fostering a skilled team that contributed to the company's success and longevity.
- Monitored the integrity of our work at Go Pro Utilities, ensuring adherence to safety and quality standards, which safeguarded both our team and the community.
Lead Technician
KGPCO
11.2020 - 09.2021
- Led damage prevention efforts for AT&T’s 3rd Party projects, which ensured the protection of costly fiber and copper cables sensitive to 911 services.
- Conducted thorough inspections of underground AT&T facilities, using my training in manhole safety to navigate complex environments safely.
- Interpreted prints and historical documents to identify potential hazards, which helped mitigate risks and prevent costly damage.
Lead technician
Consolidated Infrastructure Group
01.2017 - 11.2020
- Located AT&T facilities in downtown Little Rock.
- Led damage prevention efforts for AT&T’s 3rd Party projects, which ensured the protection of costly fiber and copper cables sensitive to 911 services.
Education
High School Diploma -
Valley View High School
Jonesboro, AR05-2015
Skills
- Equipment Maintenance
- Diagnostic Troubleshooting
- Preventive Maintenance
- Service Efficiency Optimization
- Decision-Making
- Time Management
- Team Management
- Compliance Auditing
- Safety Standards Enforcement
- Training and Onboarding
- Task Prioritization
- Customer Satisfaction Enhancement
- Workload Management
- Collaboration with Utility Companies
- Installation and repair
Timeline
Service Tech II
Summit Utilities
08.2022 - Current
Utility locator
Vannguard Utility Partners
11.2020 - 08.2022
Supervisor
Go Pro Utilities
11.2020 - 09.2021
Lead Technician
KGPCO
11.2020 - 09.2021
Lead technician
Consolidated Infrastructure Group
01.2017 - 11.2020
High School Diploma -
Valley View High School
Hobbies
Family Trips, Capturing moments, Feeling the music, Fishing, Gaming, Cooking
Strengths
- Customer Focus
- Problem-Solving
- Initiative
- Time Management
- Mentorship
- Leadership
- Reliability
- Decision-Making
- Organizational Skills
- Attention to Detail
- Client Relations
- Teamwork
- Adaptability
- Safety Awareness
- Communication Skills
- Performance Improvement
- Training Skills
- Work Ethic